Popular Services
Request repair, installation, and/or service of data and network communications cables and telephones.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Submit a new VPN access to connect securely to the ISU network from off campus.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Submit this form to request or renew access to ISU accounts and resources for employees, student employees, contractors, temporary employees, and other authorized personnel who do not automatically receive services. Access may include Email, Box, Wireless, Lab, and other approved ISU services.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Register devices that can’t use WPA-Enterprise (WPA-802.1x, RADIUS)—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Sign up for JMP, a free data analysis software available to Idaho State University students and faculty, featuring advanced statistical tools and interactive visualizations for in-depth data exploration.
Idaho State University provides access to public records in accordance with Idaho Public Records Law, and you can use this request to obtain documented information related to public business, unless it is legally exempt.
Request to merge duplicate Banner account records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
Request a DocuSign account for your College or Department.
Request approval for any Telephone Move, Add, or Change that creates a recurring charge. All requests require approval from both your Account Director and UBO.
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
Request telephone infrastructure support, including the installation of new jacks, relocation of existing jacks, and pulling of cables to keep your workspace connected.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Request the creation or modification of a DNS entry within the isu.edu domain. New top-level domains require approval.
Request a DHCP reservation to assign a consistent IP address to a device.
Request a new or updated Box data classification. The form includes options for new classifications, policy updates, and reports.
Request an updated email alias to reflect a Preferred First Name change in MyISU. The new alias will be added to your existing email account, preserving all current emails and settings. Please ensure that you update your Preferred First Name in MyISU before submitting this request.
Report and resolve issues with ISU’s Enterprise Software systems, including applications like Chrome River, TigerTracks, CS Gold, and more. This service helps identify the issue type (access, password, or system-related), provides troubleshooting, and coordinates a resolution.