Popular Services
Request repair, installation, and/or service of data and network communications cables and telephones.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Submit a new VPN access to connect securely to the ISU network from off campus.
Request to merge duplicate Banner account records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Submit this form to request or renew access to ISU accounts and resources for employees, student employees, contractors, temporary employees, and other authorized personnel who do not automatically receive services. Access may include Email, Box, Wireless, Lab, and other approved ISU services.
Request to dispose of or surplus ISU-owned items for Inventory Office review and approval.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Idaho State University provides access to public records in accordance with Idaho Public Records Law, and you can use this request to obtain documented information related to public business, unless it is legally exempt.
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
Request approval for any Telephone Move, Add, or Change that creates a recurring charge. All requests require approval from both your Account Director and UBO.
Use this form to request additional complimentary printing funds when your semester quota is nearly used up.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
ISU offers printer repair services for ISU-owned printers, addressing various hardware issues with pricing estimates available upon request.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Request a new or updated Box data classification. The form includes options for new classifications, policy updates, and reports.
To request a box retention policy so data cannot be deleted unless expiration passes.
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.
Request toner cartridge recharge through the on-campus Electronics Repair Shop which offers cartridge recharge services for printers, copiers, and multi-function machines.
Request a DocuSign account for your College or Department.