Popular Services
Request repair, installation, and/or service of data and network communications cables and telephones.
Request or renew access to essential ISU resources, such as Box, Email, VPN, Wireless/Labs, Banner, and Argos.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request for new VPN access to connect securely to the ISU network from off-campus.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Need more printing funds? Registered students can request additional complimentary funds before the end of the semester.
Request non-urgent custom cards, content updates, or new links in the MyISU Portal. For technical issues, contact the IT Service Desk at help@isu.edu.
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Report ISU wireless or wired network connection issues for troubleshooting.
This service allows supervisors to request the removal of an employee’s access to ISU systems due to job changes or termination. Access typically ends on the employee’s last day, but resources can be transferred to another employee if requested in advance.
ISU offers printer repair services for ISU-owned printers, addressing various hardware issues with pricing estimates available upon request.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Request installation, activation, relocation, or cable pull for network ports.
Install the EMS Desktop Client to manage room reservations and event scheduling.
Request a DocuSign account for your College or Department.
Request service to merge duplicate Banner records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
Request computer support for devices owned by ISU that are used by faculty, staff, and students across campus.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Request announcements on the TigerTracks home page or to add/change links and content within the TigerTracks portal. If you encounter broken features or technical issues, please get in touch with the IT Service Desk at help@isu.edu.
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