Popular Services

Request repair, installation, and/or service of data and network communications cables and telephones.

Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.

Request or renew ISU account access for contractors, temporary employees, and other non-employee affiliates.

Register devices that can’t use WPA-Enterprise (WPA-802.1x, RADIUS)—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.

ISU offers printer repair services for ISU-owned printers, addressing various hardware issues with pricing estimates available upon request.

Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.

Submit a new VPN access to connect securely to the ISU network from off campus.

Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.

Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.

Request a DocuSign account for your College or Department.

Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.

Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.

Submit a request for scheduled training on ISU-supported software and enterprise applications, including tools like Banner, Req Master, Box, and other university software.

Request computer support for devices owned by ISU that are used by faculty, staff, and students across campus.

Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.

Request on-site audio/visual technical support for ISU’s distance learning and shared instructional classrooms. This service provides direct contacts for assistance with classroom technology, such as projectors, audio systems, control panels, and computers.

Report and resolve issues with ISU’s Enterprise Software systems, including applications like Chrome River, TigerTracks, CS Gold, and more. This service helps identify the issue type (access, password, or system-related), provides troubleshooting, and coordinates a resolution.

Request toner cartridge recharge through the on-campus Electronics Repair Shop which offers cartridge recharge services for printers, copiers, and multi-function machines.

Sign up for JMP, a free data analysis software available to Idaho State University students and faculty, featuring advanced statistical tools and interactive visualizations for in-depth data exploration.

If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.

Request an updated email alias to reflect a Preferred First Name change in MyISU. The new alias will be added to your existing email account, preserving all current emails and settings. Please ensure that you update your Preferred First Name in MyISU before submitting this request.

Submit a request for new desktop software to be installed on your ISU owned equipment.

Use this form to request additional complimentary printing funds when your semester quota is nearly used up.

Report ISU wireless or wired network connection issues for troubleshooting.