Configuring VPN on Mac OS Devices

Click here to view the MyISU version of this article

Issue / Question
VPN access is required to access Idaho State University network resources from home or other off-campus locations.
  • Why won't GlobalProtect work on MAC OS?
  • How do I request GlobalProtect for MAC?
  • How do I disconnect from VPN?
Environment
  • Platform
    • GlobalProtect
  • Audience Affected
    • Students
    • Faculty
    • Staff
Resolution
How to Request VPN Access
Please click VPN Request to request access. You will need to receive e-mail confirmation that access has been granted before you are able to install the software.
 
Please choose from the following topics to learn more about Duo 
(Check the box next to View Details (far right) to expand/collapse a section)
Installation Instructions
  1. Type ISU User ID and Password
  2. You will need to dual authenticate using Duo
    • If using the Duo Mobile app:
      1. Click Connect
      2. Duo will send a push to your phone without a prompt. You will need to approve the access using your Duo Mobile app.
    • If using a Duo token or a passcode from the Duo Mobile app or the Password and Account Management Portal:
      1. Add a comma and the current passcode to the end of your password (no spaces)
        •  ex. password,123456
      2. Click Connect 
  3. Select Download Mac 32/64 bit, GlobalProtect agent
  4. Open GlobalProtect.pkg in downloads
  5. Click Next when the installation screen appears; repeat until it asks you to install
  6. Click Install button
  7. Type bengalgateway.isu.edu portal address 
  8. Type ISU User ID and Password
  9. You will need to dual authenticate using Duo
    • If using the Duo Mobile app:
      1. Click Connect
      2. Duo will send a push to your phone without a prompt. You will need to approve the access using your Duo Mobile app.
    • If using a Duo token, or a passcode from the Duo Mobile app or Password and Account Management Portal:
      1. Add a comma and the current passcode to the end of your password (no spaces)
        •  ex. password,123456
      2. Click Connect 
    • Note: Duo will remember this login for 12 hours for this device.  
  10. Select Yes under User Account Control
Security Permissions (optional if it doesn't prompt you to log in)
Disconnecting the VPN (Always disconnect from the VPN when not actively working for Idaho State University)
Installing Global Protect VPN For MAC Users who have (Updated to OS X Big Sur)

Idaho State University (ISU) is transitioning from BengalWeb to MyISU and introducing a new, personalized MyISU Portal. For more information about the new portal, please visit the MyISU Information page. Need help? Contact the IT Service Desk at (208) 282-HELP (4357) or chat. 

Details

Article ID: 100838
Created
Wed 3/11/20 4:09 PM
Modified
Fri 11/3/23 9:10 AM

Related Articles (2)

Instructions for installing Global Protect VPN software on Windows Devices
How to Request GlobalProtect VPN Access