Configuring VPN on Mac OS Devices

Issue / Question

VPN access is required to access Idaho State University network resources from home or other off-campus locations.

Environment
  • Platform
    • GlobalProtect
  • Audience Affected
    • Students
    • Faculty
    • Staff
Resolution
How to Request VPN Access

Please click VPN Request to request access. You will need to receive e-mail confirmation that access has been granted before you are able to install the software.

Installation Instructions
  1. Go to Bengal Gateway
  2. Enter ISU BengalWeb User ID and Password
  3. Select Download Mac 32/64 bit GlobalProtect agent
  4. Open GlobalProtect.pkg in downloads
  5. Select Next when installation screen appears; repeat until it asks you to install
  6. Select Install button
  7. Enter  bengalgateway.isu.edu portal address 
  8. Enter BengalWeb User ID and Password
  9. Select Yes under User Account Control
Security permissions

If it doesn't prompt you to log in, you may need to go to Security & Privacy in your System Preferences to allow Global Protect access.

  1. Select Apple icon in the top left
  2. Select System Preferences
  3. Select Security & Privacy
  4. Select Lock icon in the bottom left in order to make changes
  5. Select Allow near the bottom right of that window (if required) 
Disconnecting the VPN

Note:  Always disconnect from the VPN when not using it to do work for Idaho State University.

  1. Right-click  GlobalProtect VPN icon
  2. Select Disconnect
*** Installing Global Protect VPN For MAC Users who have Updated to OS X Big Sur
  1. Go to Bengal Gateway
  2. Enter ISU BengalWeb User ID and Password
  3. Select  Appropriate Download for the device (Mac)
  4. Download & Run Selected Installer following instructions

Note: During installation of the GlobalProtect VPN client, it will require you to allow administrator privileges to install. Run the package and install over the old one. An important change, there is one section during the install where it has installation options.

Important: Make sure to check the box for Global Protect System extensions.

MAC Installation Type selection screen

Security and Privacy Block

This installation will likely trigger the Security and Privacy block which will have to be permitted before the client will actually connect. 

  1. Go to Settings 
  2. Select Security & Privacy
  3. Select the Lock to make changes and Allow the GlobalProtect to be loaded

Security and Privacy settings

  1.  Select GlobalProtect application from the task bar [top right]
  2. Enter bengalgateway.isu.edu when prompted
  3. Select Connect 
  4. Enter ISU BengalWeb User ID and Password

You are now connected to the Global Protect client. To disconnect from the VPN service open Global Protect and click Disconnect


For additional assistance, please contact Information Technology Services - Client Experience & Solutions Group at (208) 282-4357 or through chat

Details

Article ID: 100838
Created
Wed 3/11/20 4:09 PM
Modified
Fri 9/24/21 9:50 AM