Configuring VPN on Mac OS Devices

VPN access is required to access Idaho State University network resources from home or other off-campus locations.

How to Request VPN Access

Please click VPN Request to request access. You will need to receive e-mail confirmation that access has been granted before you are able to install the software.

Installation Instructions

  1. Go to ► Bengal Gateway
  2. Enter ► ISU BengalWeb User ID and Password
  3. Select ► Download Mac 32/64 bit GlobalProtect agent
  4. Open ► GlobalProtect.pkg in downloads
  5. Select  Next when installation screen appears; repeat until it asks you to install
  6. Select ► Install button
  7. Enter ► bengalgateway.isu.edu portal address 
  8. Enter ► BengalWeb User ID and Password
  9. Select ► Yes under User Account Control

Security permissions

If it doesn't prompt you to log in, you may need to go to Security & Privacy in your System Preferences to allow Global Protect access.

  1. Select ► Apple icon in the top left
  2. Select ► System Preferences
  3. Select ► Security & Privacy
  4. Select ► Lock icon in the bottom left in order to make changes
  5. Select ► Allow near the bottom right of that window (if required) 

Disconnecting the VPN

Note:  Always disconnect from the VPN when not using it to do work for Idaho State University.

  1. Right-click ► GlobalProtect VPN icon
  2. Select ► Disconnect

*** Installing Global Protect VPN For MAC Users who have Updated to OS X Big Sur

  1. Go to ► Bengal Gateway
  2. Enter ► ISU BengalWeb User ID and Password
  3. Select ► Appropriate Download for the device (Mac)
  4. Download & Run ► Selected Installer following instructions

Note: During installation of the GlobalProtect VPN client, it will require you to allow administrator privileges to install. Run the package and install over the old one. An important change, there is one section during the install where it has installation options.

Important: Make sure to check the box for Global Protect System extensions.

Security and Privacy Block

This installation will likely trigger the Security and Privacy block which will have to be permitted before the client will actually connect. 

  1. Go to ► Settings 
  2. Select ► Security & Privacy
  3. Select ► the Lock to make changes and Allow the GlobalProtect to be loaded

  1.  Select ► GlobalProtect application from the task bar [top right]
  2. Enter ► bengalgateway.isu.edu when prompted
  3. Select ► Connect 
  4. Enter ► ISU BengalWeb User ID and Password

You are now connected to the Global Protect client. To disconnect from the VPN service open Global Protect and click Disconnect,

Details

Article ID: 100838
Created
Wed 3/11/20 4:09 PM
Modified
Thu 2/4/21 7:07 AM