Phone User Guide for Telecommuting

Forwarding Calls

Cisco VoIP desk phones have 2 different ways to forward calls.  ITS Network and Communications recommends using the Single Number Reach tool, as it is more professional.  Click on the following links for more detailed information on both options, or to go to a detailed article that compares the two.

Single Number Reach

Call Forwarding

Comparing Single Number Reach and Call Forwarding


Remote Calling via Computer

Cisco Jabber Softphone (Jabber) is a feature of Cisco Unified Communications that allows you to remotely use your computer to send and receive ISU phone calls for a Cisco VoIP desktop phone.  Click on the following link for more detailed information on this option.




CISCO Unity Voicemail is a voice storage and message system. It will answer calls, deliver personal greetings, and take messages for you. Each voice mailbox is unique, private, and associated with an extension number.

Traditional Voicemail 

Traditional voicemail is configured for the first time by Network and Communications. If you do not have voicemail or need assistance accessing or setting up your voicemail, please contact our IT Service Desk at 208-282-4357 or by email at

Voicemail Instructions

Voicemail to Email 

Voicemail sent to your email is an option with our voicemail system, but it is not automatically configured. If you are interested in receiving a copy of your voicemail sent to your email, you can request it by contacting our IT Service Desk, at 208-282-4357 or by email at

Email Integration sends email notifications to your campus email address each time a new voice mail message is left on your phone. Email Integration does not delete the messages from your voicemail inbox, or turn off the new voicemail indicator light on your desk phone.





Article ID: 101355
Sun 3/15/20 12:16 PM
Thu 4/2/20 10:19 AM