Email Alias FAQs

Issue / Question
Frequently asked questions about Gmail aliases and the new format for ISU email addresses.
  • What is my email alias?
  • Can I change my email alias?
  • What happens to my old email alias?
  • Platform
    • Gmail
  • Audience Affected
    • Faculty
    • Staff
    • Students
How do I find out what my new email alias is?
After December 14, 2020, you can log into your ISU Gmail account and see your new email address by composing a new email message.  The email address that appears in the From field is your new email address.  
How do I search my inbox to find emails I received before I got my new email address?
All your emails--both from the new email address and the old email address--will go to the same inbox.  Any emails received before December 14 would have been addressed to your old email address exclusively.  After December 14, your inbox will contain emails to both your old and new email addresses.
I was not able to change my Preferred First Name by December 1st; how do I get that updated so I can get a new email that reflects my preferred name?
First you will need to go into BengalWeb and change your Preferred Name.  Then you should contact the ITS Service Desk and request a new email alias to match your preferred name, using the Email Address Update Request form. This does NOT change your legal name in any other system at ISU; it only gives you a new email alias that will match your preferred first name in BengalWeb.
How do I go about getting my legal name changed?
If you are faculty or staff, you should contact the Human Resources office (208-282-2517) to begin the legal name change process.  If you are a student, you should submit the Name Change form to the Registrar's office.  Once your legal name has been changed, you will need to email the ITS Service Desk at to request your username be changed to match your new legal name.  This is a complicated process that involves IT staff going through all of ISU's electronic systems to switch your name to your new legal name.  
Can you explain the new email (alias) format?
The new email (alias) address is made up of your legal first name (or Preferred First Name in BengalWeb) + your last name, up to 17 characters.  If someone else has the same name, numeric characters may be added to your email to differentiate it from the other person's.
I don't want to lose my old email address.  How can I keep it?
You have not lost your old email address.  Both the new and the old email addresses will continue to function and will go to the same email account.  However, after December 14, any emails you send will, by default, show that they are coming from the new email address, which ISU will consider to be your primary email address going forward.
Can I still send emails from my old email address?
Yes.  You can choose which address to send your email from when you compose the email.  After December 14th, you will be able to choose which email address you want your email to come from by clicking From in the compose window.  This will allow you to choose which email address you want to appear in the From line for the email you are composing.  

Please get in touch with the IT Service Desk for additional assistance.
 (208) 282-4357 or Go to chat
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Article ID: 122229
Mon 12/7/20 4:25 PM
Tue 6/14/22 12:41 PM