New Gmail Experience

Issue / Question

On January 5, ISU upgraded our email to the new integrated Gmail Experience.  This upgrade features exciting new collaboration tools, while maintaining the key gmail features we rely on. We’ve provided links to more information and Quick Start Guides, as well as this basic overview of the key differences featured in the upgrade.

  • Platform
    • Google Rooms
    • Google Mail
    • Google Chat
    • Google Hangouts
  • Audience Affected
    • Students
    • Faculty
    • Staff
Gmail Experience Overview
  1. Google Chat is now built into Gmail, so you can quickly communicate with coworkers without having to leave Gmail.  

  2. The new Rooms application allows you to create workspaces to collaborate with a group, and provides  the ability to share documents and tasks within the room, making it easier to work on projects together.

  3. Google Hangouts has gone away.  If you have old Hangouts conversations you need to access, you can go to  Google designed Rooms to replace the Hangouts chat groups.  

  4. Video conferencing is available in Gmail using Meet, which features a simple interface to quickly share your screen, hold a video call, or give presentations to remote groups or individuals.

The infographic below explains the best ways to take full advantage of the new Gmail Experience.  We are especially pleased with the new collaboration opportunities the upgrades provide.  For more information about the full suite of collaboration tools we have available, visit our Collaboration website.

New Gmail inforgraphic

Important Note regarding legacy Hangouts Group Messages

You will be able to continue recent 1:1 chats from Hangouts in the new Google Chat, but group messages from Hangouts (including their history) will not be migrated to Google Chat. If you have important group messages in classic Hangouts, we recommend that you recreate them as Rooms in the new Google interface. 

Accessing Hangouts Group history

Classic Hangouts chat functionality will no longer be supported after January 5th.  Even though Hangouts group messages will not be migrated to the new Google Chat, they can still be accessed for reference at  Note, this is a read-only format.   

Additional Help Resources

New Integrated Gmail Starting Guide

Google Chat Guide

  • For additional assistance, please contact Information Technology Services - Client Experience & Solutions Group (208) 282-4357 or through  chat


Article ID: 123582
Mon 1/4/21 11:46 AM
Fri 9/24/21 12:02 PM