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Closing NetCom Work Orders
Closing NetCom Work Orders
Issue / Question
ITS Business Administration processes NetCom Work Orders.
How do I process NetCom Work Orders?
How do I close NetCom Work Orders?
How do I assign a charge on a NetCom Work Order?
How do I add Work orders to the Worksheet to close?
Environment
Platform
NetCom Work Orders
Audience Affected
ITS Business Office Staff
Resolution
Closing Netcom Work Orders
Open
Pre-Orders
Type the
Work Order Number
Click
Search
Click on the
Work Order Number
to open
Open
Pre-Order Actions
(arrow down)
Click on
Resolve
Select
OK
Edit
Date
(for when work order closed)
Type comment
"Work Order is Completed"
Click
Save
Assign a Charge
Note:
Keep track of the totals from work orders charged as the total is needed when billing is ran
Locate
Pre-Order
Click
One Time Charge
Type
Charge
Type in Charge Code
PR, PC, Net
Note: T
his will bring up what you are looking for
Type in Bill Note-
Add a description of what you are billing
Type
Quantity
Type
Amount
Click
Save
Note:
Repeat if you need to add another charge to this work order
Email
Total Amount
to the Person Running Billing
Adding Work Orders to Worksheet to Close
Locate
Pre-Order
Type in
Work Order
Click
Search
Check
Box
Select
Add to Worksheet
(Blue tab at the top of the page)
Note:
After all work orders have been added to the Worksheet, confirm the total amount matches the total of the worksheets.
Click
P
(right-hand corner)
Select
Financial Power User
Click
System
Click
Interactive SQL
Click
Review Open Work Orders Charges
(At the bottom of the page)
Enter
Date
(Example: 01-MAR-2022)
Click
Run
Note:
Confirm total work orders match the total on your Worksheet.
Note:
Confirm total work order billing matches the total you have on work orders billed.
Click
01a-Inactive Subscriber Report
Click
Run
Click
01B-Inactive Subscriber with Charges
Click
Run
Click
02b-Review Recurring Charges Assign Date
Type Date
(Example: 01-MAR-2022)
Click
Run
Click
P
(right-hand corner)
Go to
Back Office User
Click on the
Worksheet icon
Select
Convert to Incidents
Click on
Incidents
(left-hand columns)
Check the box
IWS
,
Note:
Add ALL Incidents to the Worksheet (Could be a few columns)
Click on the
Worksheet Icon
Click
Close
(blue tab at the top of page)
Click
Remove
(after closing)
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Details
Article ID:
142598
Created
Mon 4/11/22 8:37 AM
Modified
Wed 11/15/23 8:17 PM
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://tigertracks.isu.edu/TDClient/1950/Portal/KB/ArticleDet?ID=142598">https://tigertracks.isu.edu/TDClient/1950/Portal/KB/ArticleDet?ID=142598</a><br /><br />Closing NetCom Work Orders<br /><br />How to close NetCom Work Orders