Connecting to TigerNet

Issue / Question

Instructions and specifications for connecting to ISU's wireless internet TigerNet

  • How do i connect to TigerNet?
  • What devices can connect to TigerNet?
Environment
  • Platform
    • TigerNet
  • Audience Affected
    • Students
    • Staff
    • Faculty
Resolution

TigerNet is the standard network for ISU student, faculty, and staff. It requires an ISU username and password and uses 802.1x authentication. If your device does not Support 802.1x you may need to use DeviceNet.

Check the Wireless FAQs page to learn more about campus wireless.

Does My Device Support 802.1x Authentication?

The most reliable way to tell if your device supports 802.1x authentication is to check with the device manufacturer. This information is usually listed under "technical specifications" on the manufacturer website, device packaging, etc.

One easy indicator that your device may support 802.1x is if your device asks you to enter a username and password when connecting to a network. Note: On some older devices this will not necessarily be the case.

Many smart TVs and gaming consoles are among the devices that do not always support 802.1x.

Device-Specific Connection Steps:

These instructions cover connecting to TigerNet from various devices.

Android Devices:
  1. Go to Settings
  2. Go to Network and choose WiFi
  3. Under the list of WiFi network select TigerNet
  4. EAP method should be PEAP
  5. Phase 2 Authentication should be MSCHAPV2
  6. *CA Certificate should be Use System Certificates
  7. *Domain should be isu.edu
  8. Identity should be your BengalWeb username
  9. You don't need to put anything in anonymous identity
  10. Password should be your BengalWeb password
  11. Select Connect
  12. You should now be connected to TigerNet

     Steps with * are only necessary on some devices.

Apple Devices:
  1. Go to Settings
  2. Go to WiFi and choose TigerNet
  3. When prompted for your login credentials, enter your BengalWeb user name and password
  4. You will be prompted to accept a certificate
  5. Select Accept if the certificate is from merry.netel.isu.edu or merry2.netel.isu.edu
  6. Once you accept the certificate, you should be connected to TigerNet
Windows:
  1. Go to Settings
  2. Select Network & Internet
  3. Select WiFi from the left sidebar
  4. Select Show available networks
  5. Select TigerNet from the list of available wireless networks
  6. When prompted for your login credentials, enter your BengalWeb username and password
  7. You will be prompted to accept the server certificate TigerNet uses for authentication
  8. Click on Accept if the certificate is from merry.netel.isu.edu or merry2.netel.isu.edu
  9. Once you accept the certificate, you should be connected to TigerNet
Linux:

The steps to connect to Linux should be very similar to the other instructions found here.  However, Linux has so many different versions that we are not able to provide one set of instructions that will work. You will need to research the process for connecting to a wireless network for your particular flavor of Linux. Use the information you find and combine it with the details of the other instructions on this page to connect to TigerNet.

Mac:
  1. In your upper right tray, mouse over and click on the wireless icon, then select TigerNet from the drop down
  2. A Network Authentication window will be displayed
  3. Enter your BengalWeb login  and password, then click OK
  4. A Server Certificate will display; click on Show Certificate
  5. Accept the Certificate if it is from merry.netel.isu.edu or merry2.netel.isu.edu
  6. Once you accept the certificate, you should be connected to TigerNet

For additional assistance, please contact Information Technology Services - Client Experience & Solutions Group (208) 282-4357 or through  chat

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Details

Article ID: 45064
Created
Fri 12/15/17 2:48 PM
Modified
Thu 10/28/21 8:54 AM