Issue / Question
ISU has an alert system to notify you when there are emergencies.
Environment
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Platform
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Audience Affected
Resolution
To sign up for ISU Alerts:
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On the home page under
ISU Alerts, select
ISU Emergency Notification System or click the link
here.
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Verify your information, making sure to add the cell phone numbers and email addresses you want notified.
That’s it! If you need assistance or have any questions, call us at (208) 282-2515.
Frequently Asked Questions
General Questions
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What is ISU Alerts?
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ISU Alerts is an emergency notification system for quickly delivering phone, text, and email messages to Idaho State University students, faculty, and staff when there is an emergency.
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What kind of notifications are sent, and when?
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Severe Weather
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Campus closures
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Evacuations
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Critical Situations
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Serious Crimes
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The system will be activated when there are immediate threats to the health or safety of those in the university community. Notifications will be sent via landline phones, cell phones, text messages, and email.
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ISU Alerts complements other forms of emergency notification, such as the siren system, public address systems, university website, university Facebook, and university Twitter.
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Who decides when the emergency warrants sending out an ISU Alert?
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How fast will the emergency notification get to me?
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How many messages will I receive during a single emergency?
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You will receive one message by each of the notification methods for which you have provided information for ISU Alerts. If you provide information for all three notification methods, you'll receive a telephone message, a text message, and an email notification.
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If I sign up, am I guaranteed to receive messages in an emergency?
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Message delivery is dependent on many factors, including our local phone carrier networks. Depending on the nature and scale of the emergency, message delivery may be unavailable or delayed. SMS text messages can become lost or slow during busy times, so we encourage you to enter at least one voice messaging contact.
Signing up, updating your info
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How do I sign up to receive emergency messages?
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Why do you need so much contact information?
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My contact information changed. How can I update it?
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To make changes: log in to
BengalWeb and select
ISU Emergency Notification System, under ISU Alerts on the Home page. Make any changes needed to the information shown there.
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Can I stop the notifications if I don't want them?
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You can opt out of all notifications except the one sent to your official University email address. To opt out, log in to
BengalWeb and select
ISU Emergency Notification System on the Home page in the ISU Alerts section. Delete your mobile phone information and other contact methods you would like to stop receiving notifications.
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Does changing my contact information for ISU Alerts also change my official contact information with Idaho State University?
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How long will I be signed up for ISU Alerts?
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You will be signed up as long as you are an active student or employee of the University (Students may receive messages up to one semester following graduation.)
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You will be reminded to review your contact information and preferences once a year.
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Can parents sign up to receive emergency messages?
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Students can add their parents contact information to their ISU Alerts account. To do so, log in to
BengalWeb and select
ISU Emergency Notification System under ISU Alerts on the Home page and add their information.
Text Messages
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How do I sign up to receive text messages?
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Log in to
BengalWeb and select ISU Emergency Notification System. Verify your information, making sure to add the cell phone numbers you want notified.
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I didn't receive a text message on my cell phone from ISU Alerts. Why?
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You can sign up to SMS text messaging notifications by providing a text-enabled phone number. Just go to
BengalWeb and select
ISU Emergency Notification System. Add the cell phone number you want notified.
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I signed-up to receive text alerts. Why haven't I received a confirmation message?
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I do not want to receive text messages. What do I do?
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Just go to
BengalWeb and select
ISU Emergency Notification System. Delete the cell phone numbers you no longer want notified.
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If I change my mobile phone providers but keep the same number, do I need to opt-in again?
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Am I charged my normal texting fees?
Phone Voice Alerts
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My telephone is forwarded to somewhere or someone else. How do I get the alert?
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What happens if my phone is busy when an alert is sent?
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What if I have voice mail or an answering machine?
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What number will show up on my caller I.D. when an emergency message is coming in?
Email alerts
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What email address will show when an emergency is incoming?
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I received an email from emergenc@isu.edu, but I never signed up. Why?
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My email notifications are being filtered as SPAM. What do I do?
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You need to add
emergency@isu.edu to your email program's "safe sender" list. This can usually be accomplished by adding both email addresses to your email's contacts/address book. Call (208) 282-HELP for assistance.
Please call
(208) 282-HELP(4357) or
chat with the IT Service Desk for assistance.