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Campus Work Orders

Issue / Question
Information about Campus work orders and how to submit them. 
  • How do I request a campus work order?
  • How do I request a NetCom work order?
  • How do I find work orders?
Environment
  • Platform
    • BengalWeb
    • NetCom
  • Audience Affected
    • Faculty
    • Staff
Resolution
To request Campus Work Orders
  1. Go to BengalWeb
  2. Type Username
  3. Type Password
  4. Sign in
  5. Approve login through DUO mobile app or hardware token
  6. Click on Employees link (far left)
  7. Select Tools from the drop down menu
  8. Locate Form and Service Requests
  9. Click either Facilities Work Requests or NetCom Work Order Form link in the Campus Work Orders portlet,
Submitting Facilities Work Request
  1. Click Facilities Work Request link
    • This will direct you to ISU's Maintenance Request Form - Pocatello. 
  2. From there you can fill out the following form.
  3. Click Submit.
Submitting a NetCom Work Order
  1. Click NetCom Work Order Form
    • This will direct you to NetCom Forms page. From there you can decide what kind of work order you would like to place. 
  2. The first three work orders deal with telephones, networking, and hardware. If your work order relates to one of these descriptions click the link below that will help solve your problem.
  3. The last three work orders relate to the mail center. If you are moving, going on break, or would like to receive notifications please click one of the links below.
    • Mail Forward - Moving? Let us know and we can forward your mail.
    • Mail Hold - Going away for a while? Let us know and we can keep your mail safe.
    • Mail Notification - We can send you email notifications when your packages are ready to be picked up.
Please call (208) 282-HELP(4357) or chat with the IT Service Desk for assistance.

Details

Article ID: 61040
Created
Wed 8/22/18 6:14 PM
Modified
Fri 5/26/23 10:35 AM