Wireless Troubleshooting for iPhone/iOS

Issue / Question

Basic troubleshooting steps are used for users experiencing issues on iOS devices (iPhones) connecting to ISU's wireless networks.

  • My iphone wont connect to the internet?
  • How do I use campus Wifi?
  • How do I connect to the wifi?
  • Internet?
Environment

products and/or audience involved

  • Platform
    • IOS
  • Audience Affected
    • Everyone
Resolution

Basic troubleshooting steps are used for users experiencing issues on iOS devices (iPhones) connecting to ISU's wireless networks.

Wireless Troubleshooting
  1. Login To BengalWeb to ensure credentials are correct
  2. Disable Wireless if the phone indicates Cannot connect to network
    • Open  Settings
    • Click  Wi-Fi
    • Slide the Wi-Fi button from On to Off
    • Wait  15 minutes to ensure account is unlcoked
    • Open  Settings
    • Click  Wi-Fi
    • Slide  The Wi-Fi button from Off to On
  3. Restart The iPhone and attempt to reconnect.
  4. Forget The network that is being attempted to connect to
    • Open Settings
    • Click Wi-Fi
    • Select The network 
    • Press Forget This Network
    • Attempt To reconnect
  5. Forget All ISU networks (eduroam, TigerGuest and TigerNet) and attempt to reconnect to desired network
  6. Reset The network profile on the device
    • Note: Doing this will lose ALL network profiles, reconnecting to home, work, and ISU Networks, as well as reconfiguring any VPNs, etc. will be necessary. 
    • Click Settings
    • Click General
    • Click Reset
    • Click Reset Network Settings
    • Enter Passcode if prompted
    • Click Reset Network Settings

  • For additional assistance, please contact Information Technology Services - Client Experience & Solutions Group at (208) 282-4357 or through chat
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Details

Article ID: 73221
Created
Thu 3/7/19 9:24 AM
Modified
Fri 9/24/21 10:25 AM