Security Questions

Issue / Question

Part of the Account Claim process will be to answer some questions so that you can reset your password online at any time.  The system will ask you to answer 5 questions out of 20 questions options.  

  • Platform
    • BengalWeb, Moodle, IAM
  • Audience Affected
    • Students
    • Faculty
    • Staff
Why 5 Security Questions?

Don't worry, we won't ever ask you to answer all 5 questions to claim your password.  If you ever forget your password, the system will ask you to answer 2 of the 5 questions.  If you can't remember your answers to those 2, we still have another 3 questions we can offer up, which greatly increases your chances of remembering your answers--and thus being able to reclaim your password and get back to business.

Ideally, you should choose questions and answers that aren't readily known by other people.  (For example, if everyone knows about your amazing dog, Rover, we recommend not choosing the question that asks your pet's name.)

  • For additional assistance, please contact Information Technology Services - Client Experience & Solutions Group (208) 282-4357 or through  chat
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Article ID: 90091
Tue 10/22/19 5:46 PM
Fri 9/24/21 11:59 AM

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