Seeking Turnitin and Zoom Technical Support

Summary

Technical support for many programs offered through the ITRC is offered through the program vendor. This article lists technical support options for Examity, ProctorFree, Turnitin and Zoom.

Body

Description

This article provides answers to frequently asked questions regarding technical support for Turnitin and/or Zoom at Idaho State University (ISU).

Contacting Technical Support

Who do I contact if I am having issues with Turnitin?

Email tiisupport@turnitin.com
For more information, see Turnitin Knowledge Base

Who do I contact if I am having issues with Zoom?

Chat directly with Zoom Support through the Live Chat feature on the Zoom Support page
Call 1-888-799-9666 Ext. 2
- Have your Personal Meeting ID (PMI) and host key ready when contacting Zoom Support over the phone

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ITRC Resources

Chat with Canvas Support for Faculty.
View Canvas Instructor Guides.
Visit the Instructional Technology Resources Center Portal for answers to common questions.
For additional assistance email: AnswersITRC@isu.edu.

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Details

Article ID: 151488

Created

Mon 5/8/23 12:11 PM

Modified

Tue 10/27/26 11:30 AM