Examity, ProctorFree, Turnitin and Zoom Technical Support

Summary

Technical support for many programs offered through the ITRC is offered through the program vendor. This article lists technical support options for Examity, ProctorFree, Turnitin and Zoom.

Body

Issue / Question

The user is experiencing issues with Examity, ProctorFree, Turnitin, and/or Zoom.

Who do I contact if I am having issues with Examity?
Who do I contact if I am having issues with ProctorFree?
Who do I contact if I am having issues with Turnitin?
Who do I contact if I am having issues with Zoom?

Environment

Platform
- Examity
- ProctorFree
- Turnitin
- Zoom
Audience Affected
- Students

Resolution

The ITRC provides technical support links for several programs offered through their office.

Examity

Chat directly with Examity Support through the Live Chat feature on the Examity dashboard
Call 1-855-EXAMITY
Email support@examity.com
Online Proctoring Troubleshooting Guide
- System Requirements Check for Test-takers
- System Check

ProctorFree

For the quickest assistance, please utilize the Live Chat
Email support@proctorfree.com
For more information, see ProctorFree Knowledge Base

Turnitin

Submit a Web ticket
Email tiisupport@turnitin.com
For more information, see Turnitin Knowledge Base

Zoom

Chat directly with Zoom Support through the Live Chat feature on the Zoom Support page
Submit a Web ticket
Call 1-888-799-9666 Ext. 2
- Have your Personal Meeting ID (PMI) and host key ready when contacting Zoom Support over the phone

Details

Article ID: 151488

Created

Mon 5/8/23 12:11 PM

Modified

Tue 5/9/23 5:29 PM