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Issue
I have found a video/audio file that does not have captions or transcript available.
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Symptoms: The video does not have captions, the CC button does not work or produce captions; there is no link to an audio transcript included on webpage.
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Possible Causes: The video host has not activated the AI caption generator; or has not included a caption script; audio transcript has not been supplied or linked to.
Cause
The media originator has only posted their audio/video content to their course, website/media hosting service without the inclusion of ADA accessible documentation.
Resolution
If you have found a video without captions, or audio file without a transcript here at ISU, let us know via email to: Captioning@isu.edu.
- We will need to know where you found the audio/video link. (E.g. The name of the website, and specific webpage URL.)
- We also need to know which audio/video it is. (Include the URL to the file too.)
- Please include your content information, and additional details as to the symptoms you are experiencing.
- Information as to why or what lead you to the content. This helps us to know the context of your access to the media. (like if it is for a course assignment, or personal interest, etc.)
- Inclusion of any further information will help us be able to investigate and be proactive with future content created by this originator.
Please report your findings as soon as possible so that we can get them fixed as quickly as possible.
We will be in contact with you.
ISU' Disability Services is available to everyone. If you have hearing-impairments please note we have dedicated auxiliaries available to assist your needs.
- Captioning Services provides captioning and transcripts for asynchronous video and audio media.
- Deaf & Hard of Hearing Services provides support for a live, synchronous event, with ASL/English interpreters and real-time transcriptions.
- Assistive Technology Services provides support and consultation in the use of equipment and systems that increase accessibility.
If you need any of these services, please contact us at: