Wireless FAQs

Summary

Frequently Asked Questions regarding campus wireless networks.

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Description

Idaho State University offers various wireless networks for students, faculty, staff, and guests to connect their personal devices.

Available Networks

TigerNet - The Official ISU Community Network to access resources

TigerNet is the standard network for ISU students, faculty, and staff. It requires an ISU username and password and uses 802.1x authentication. If your device does not support certificate-based authentication (802.1x), you must use DeviceNet.
Go to Connecting to TigerNet for additional resources.

DeviceNet - ISU Community Network for gaming, entertainment, and shared devices

DeviceNet is a network for connecting gaming, entertainment, and shared devices to the campus internet. It's helpful for multiple users sharing one device. Contact the IT Service Desk to ask for an exception if you register over 10 devices or need access to internal University resources. Devices not connected in 90 days will be purged from the database.
Go to Connecting to DeviceNet for additional resources.

Note: Laptops, tablets, and smartphones cannot connect to this network.

TigerGuest - Free, temporary network for visitors on the ISU Campus

TigerGuest is a free network available to visitors, conference attendees, and anyone who needs wireless access on the ISU campus but does not have an ISU or eduroam account. Once you connect to the TigerGuest, you will be directed to a self-service portal to register and obtain a temporary Internet access account. The registered account is valid for 7 days, after which it must be recreated.

Go to Connecting to TigerGuest for additional resources.

eduroam - Network for participating institutions

Idaho State University is part of the eduroam network and welcomes visitors from other participating institutions. If you're visiting our campus, you can easily connect to the eduroam wireless network using your home institution username and password. This will allow you to access the internet without any hassle while you're on campus.

Go to eduroam® for additional resources or learn more about eduroam® below:

FAQs

Can I purchase Internet service from a 3rd party provider if I live on campus?

On-Campus:
- You cannot install non-official wireless connections on campus, as they may interfere with the quality of the official network.
Off-Campus:
- Contact your housing provider for information on setting up a third-party wired Internet connection.

Help! I changed my password, and now my WiFi won't connect.

After changing your password, all devices that connect to the ISU network need to be updated with your new password. On some devices, the old password may continue to be entered if not updated and cause a temporary timeout on the network due to too many failed attempts. If this happens, try forgetting the network on your device and waiting 15 minutes for the timeout to expire. Then, try signing into the network with your new password.

What areas on campus have wireless coverage?

Wireless Internet access is available in almost all academic and administrative buildings, as well as in residence halls and on-campus apartments. Signal strength may vary depending on the building as every building is unique.

What is a MAC address and how do I find mine?

Every device's network adapter, whether wired or wireless, has a unique MAC address to identify itself on the networks it connects to. MAC stands for media access control, and it helps control your device's access to the network. Various names, including physical address, hardware address, Ethernet address, WiFi address, and more may refer to MAC addresses.

For example, a MAC address can be written in this format: a5:34:c5:41:g4:74. a MAC address can also be represented using dash (-) or dot (.) formats, such as a5-34-c5-41-g4-74 or a534.c541.g474.

Where can I print with wireless access?

Wireless printing is available at many locations on campus. Wireless printing to personal printers is not currently supported.

Go to Paw Print for details.

Why am I asked to trust a certificate when logging into the university network?

Your device wants to confirm the identity of the authentication server and needs your permission to share your login credentials.

Click More Details to view the SSL certificate and ensure it matches merry.netel.isu.edu or merry2.netel.isu.edu before proceeding.

Why is my wireless connection so slow?

Several factors could be causing your device to have a slow connection.

Your signal may be hindered by distance from an access point or objects such as walls, bookshelves, staircases, or elevator shafts.
Your device could be using an outdated or slower technology to connect to the wireless network.
Your device drivers are not up to date.
You may be experiencing interference from nearby wireless devices, such as microwaves or Bluetooth devices.
Wireless networks are considered "shared," meaning that all the users connected to the network compete for the same resources. Consequently, the more users connect to the network, the slower the connection will become.

Contact ITS if you need additional assistance

Details

Article ID: 45048

Created

Fri 12/15/17 1:59 PM

Modified

Fri 8/15/25 11:39 AM

Wireless FAQs

Summary

Body

Description

Available Networks

TigerNet - The Official ISU Community Network to access resources

DeviceNet - ISU Community Network for gaming, entertainment, and shared devices

TigerGuest - Free, temporary network for visitors on the ISU Campus

eduroam - Network for participating institutions

FAQs

Can I purchase Internet service from a 3rd party provider if I live on campus?

Help! I changed my password, and now my WiFi won't connect.

What areas on campus have wireless coverage?

What is a MAC address and how do I find mine?

Where can I print with wireless access?

Why am I asked to trust a certificate when logging into the university network?

Why is my wireless connection so slow?

Contact ITS if you need additional assistance

Details

Details

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