Wireless FAQs

TigerNet is the standard network for ISU students, faculty, and staff. It requires an ISU username and password and uses 802.1x authentication. If your device does not support certificate-based authentication (802.1x), you must use DeviceNet.

Go to Connecting to TigerNet for additional resources.

DeviceNet is a network for connecting gaming, entertainment, and shared devices to the campus internet. It's helpful for multiple users sharing one device. Contact the IT Service Desk to ask for an exception if you register over 10 devices or need access to internal University resources. Devices not connected in 90 days will be purged from the database.

Go to Connecting to DeviceNet for additional resources.

Go to Connecting to TigerGuest for additional resources.

Go to eduroam® for additional resources or learn more about eduroam® below: 

You cannot install non-official wireless connections on campus, as they may interfere with the quality of the official network.

Contact your housing provider for information on setting up a third-party wired Internet connection.

After changing your password, all devices that connect to the ISU network need to be updated with your new password. On some devices, the old password may still be entered if not updated, causing a temporary network timeout due to too many failed attempts. If this happens, try forgetting the network on your device and waiting 15 minutes for the timeout to expire. Then, try signing into the network with your new password. 

Go to the Paw Print knowledge base article for details.

Click More Details to view the SSL certificate and ensure it matches merry.netel.isu.edu or merry2.netel.isu.edu before proceeding.

Your signal may be hindered by distance from an access point or objects such as walls, bookshelves, staircases, or elevator shafts.

Your device could be using an outdated or slower technology to connect to the wireless network.

Your device drivers are not up to date.

You may be experiencing interference from nearby wireless devices, such as microwaves or Bluetooth devices.

Wireless networks are considered "shared," meaning that all the users connected to the network compete for the same resources. Consequently, the more users connect to the network, the slower the connection will become.