BDM Frequently Asked Questions

This article provides answers to frequently asked questions regarding Banner Document Management (BDM) at Idaho State University (ISU)

BDM is unresponsive. Can this be fixed?

• This typically occurs because some unknown process on the web server (banana01) has maxed out the CPU. This will normally clear on its own within 15 minutes. If it does not clear up that quickly, a restart of banana01 may be necessary (Hans Gunter or Paul Murray can do this).

I created a batch with my name on it, as usual, but all the images I processed in the last batch are still there. How do I only bring in the new images?

• Occasionally, BDM does not clear out a batch after it is processed. Then, if you try to "create" a batch with the same name, it will open the old batch and let you append to it. You will need to exit out of BDM, and the administrator can delete the old batch if you are sure you are done with it (follow instructions under batch maintenance KB 56304).

How can I move a document to another document number or ID?

• You should have received these instructions electronically in the Quick Start guide when you started scanning.

Why can't I delete the last page in the batch?

• If a batch has zero pages, BDM doesn't know how to handle it and won't allow zero pages in a batch. To delete the last page in a batch, the batch itself must be deleted by the administrator (follow instructions under batch maintenance KB 56304).

I followed the instructions to move or copy a document, but I can't find it to index it to the new values. Where did it go?

• If you do not check the Index box when setting up a page or pages to move or copy, a batch is automatically created with your username and the batch creation date and time. Go to Application List, select the Application, then select Manage Batches. You can open your batch from there and index as usual.

Why am I seeing 'no documents found' when searching for documents in a Banner Navigator form? I know the documents are there.

• This is likely due to your position on the form. Be sure to select the next block and run your searches there. To verify this is the case, look at the upper left-hand corner of the AppEnhancer page. The application will most likely be B-G-ID or B-R-ID, which contain no documents and serve as the default application for many forms in the key entry block.
• Another possible answer is that the document was indexed incorrectly. In that case, you may want to do a search in AppEnhancer based on the date scanned if you know it.
• Banner Navigator is context-sensitive, meaning your search results could be different based on which field you are in. For instance, you may only see purchase order documents in the purchase order field on FOIDOCH and only the invoice documents if you are in the index field on the same form.
• If you do not have document-level security to allow access to that document type, you can scan it in but cannot see it. This can also occur if you have one security group assigned that does NOT allow access to that document type and another that does. Sometimes, the group with less access takes precedence over the one with more access. In that case the least access group needs to be removed (make sure all necessary document types are still available under another group).

Why am I getting a message that my document is locked? I can't save changes such as annotations or appended pages.

• Someone else has the document open, OR the document was open in a previous session that did not end properly. Record the doc id from the message and have the administrator unlock the document. The administrator must log in to the BDM Admin page. Then:

1. Expand Monitoring (on the left menu), then select Locked Documents.
2. Find the app ID (key1) and doc ID (key2) combination you need (you must know which app ID it is for the application).
3. Check the box next to that line, then select the “UNLOCK” button at the bottom of the page to unlock selected documents.

Why do I get a message that the application is locked or currently being edited when I try to import from the index image import wizard?

1. Ensure you check the options to allow document additions during import. Otherwise, you cannot import documents if someone else is making changes or importing a document.
2. If that option is set, have the administrator clear the PID table. The administrator needs to log in to the BDM Administration page (external link). Then:
   1. Expand Monitoring (on the left menu), then select PID Table.
   2. It will load up to 10 PIDs by default, but you can choose to list more.
   3. Select the PIDs you want to clear and select the “DELETE” button to clear them.
   4. Have the user try again.