Issue / Question
Enrolling in or updating your eRefund account using the online fee payment portlet on MyISU. This allows you to set up eRefunds instead of receiving your refund in the mail.
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How do I update my eRefund account?
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Can I remove my eRefund account?
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How do I enroll in eRefund?
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How do I add direct deposit?
Environment
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Platform
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Audience Affected
Resolution
Students can choose to have any refunds (i.e., financial aid, scholarships, refunded fees) automatically deposited in their bank accounts through MyISU. The bank account information will need to be set up before processing the refund. If you sign up to have your refund or excess financial aid directly deposited into your bank account, the university will begin authorizing those refunds 7-10 days before classes begin. ISU will continue to authorize additional deposits daily as they are approved. Once authorized, a direct deposit will appear in your bank account within 2-4 business days.
Note: If your bank account information is not entirely set up and verified before your refund is processed, the system will automatically send a check to your mailing address.
Enroll in eRefund
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Select Student Finances link (left)
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Go to the Online Fee Payment section and select Proceed to TouchNet.
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Click Refunds (top) or on Electronic Refunds under My Profile Setup (right).
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Click Complete Two-Step Verification.
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Select how you would like to receive a passcode, Text message to existing or new mobile number or Email message to existing or new email address.
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Type the passcode received over text message or via email in the Verify Passcode box.
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Click Verify. (If the code was not sent to you, click Resend Code.)
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Select the desired refund method, Direct Deposit or Instant Pay.
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If Direct Deposit, click Set up a new account and follow the directions.
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If Instant Pay, fill out the form and click Save as Current Refund Method.
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Once completed, the method and account will appear under Current Refund Method.
Update eRefund Account
Follow steps 1-8 of Enroll in eRefund.
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Under Current Refund Method, select the desired method of payment.
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Select Update to change the current account, or Set up a new account to add a new account (bottom right)
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If setting up a new account, fill in the form and click Continue. If updating, select account and click Continue.
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Once completed, the method and account will appear under Current Refund Method.
To Remove Account
Follow steps 1-4 of Enroll in eRefund.
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Click Remove on the method you want to remove.
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Click OK.
You will receive an email regarding the changes made to your eRefunds.