Setting up/Changing your Account Claim Email and Phone Number

Summary

Instructions on how to set up or change your account claim email or phone number in ISU's Identity Management System.

If you are needing to change/update either your Account Claim Email or your Mobile Phone Number

Go to iam.isu.edu
Login using your ISU username and password
Approve login through the DUO mobile app or hardware token
Click on your profile picture in the top right corner (top tabs)
Select My Profile tab
Find the Account Claim Email box on the third collum.
Enter a non-ISU email that can be used to verify your account.
In the Mobile Phone box, enter a cell phone number that can be used to verify your account.
Once you have entered the changes, click SUBMIT at the bottom.

We also recommend regularly reviewing and updating your Security Questions and changing your password as additional measures to help keep your identity secure.

Article ID: 139163

Created

Wed 11/3/21 2:00 PM

Modified

Fri 12/19/25 12:41 PM