Issue / Question
What are the IT Service Desk Hours?
Environment
- Faculty
- Staff
- Students
- Guests
Standard Hours:
Phone Support
|
|
|
|
Area
|
Number
|
Days
|
Hours
|
| On-Campus |
HELP (4357) |
7 Days a Week |
Open 24 Hours |
| Off-Campus |
(208)282-HELP (4357) |
7 Days a Week |
Open 24 Hours |
Online Support
|
|
|
|
Type
|
Area
|
Days
|
Hours
|
| Ask Our IT Staff for Help |
Go to Click to Chat |
Monday - Friday |
8:00 AM - 5:00 PM |
| Request Services Available at ISU |
Go to our Service Catalog |
7 Days a Week |
Open 24 Hours |
| Search for answers |
Go to our Knowledge Base |
7 Days a Week |
Open 24 Hours |
Walk-In Support
|
|
|
|
Location
|
Lab
|
Days
|
Hours
|
| Pocatello |
Rendezvous Lab |
7 Days a Week |
Open 24 Hours |
|
Idaho Falls
|
Bennion SUB - 108 |
Monday - Friday |
7:00 AM - 4:00 PM |
| Meridian 686-C |
86-C Sam & Helene Skaggs Center |
Monday - Friday
Saturday
Sunday
|
7:00 AM - 7:30 PM
8:00 AM - 7:30 PM
Closed
|
NOTE: The IT Service Desk is closed during University holidays and closures. During evening and weekend hours, the IT Service Desk will resolve as many issues as possible. However, in some instances, a ticket may need to be forwarded to our regular business hours team. Critical system outages that occur outside business hours may be escalated for after business hours resolution.