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IT Service Desk Locations & Hours

Issue / Question
Information about IT Service Desk hours and how to reach them.
  • What are the IT Service Desk Hours?
  • How do I contact the Service Desk?
Environment
Platform
  • Service Desk
Audience Affected
  • Faculty
  • Guests
  • Staff
  • Students
Resolution
Note: The IT Service Desk is closed during University holidays and closures. The IT Service Desk will resolve as many issues as possible during evening and weekend hours. However, a ticket may need to be forwarded to our regular business hours team in some instances. Critical system outages that occur outside business hours may be escalated for after business hours resolution.
Phone Support
 
 
 
Area
Number
Days
Hours
On-Campus  
HELP (4357)
7 Days a Week
Open 24 Hours
Off-Campus
(208)282-HELP (4357)
7 Days a Week
Open 24 Hours
Online Support
 
 
 
Type
Area
Days
Hours
Ask Our IT Service Desk for Help
Monday - Friday
8:00 AM - 5:00 PM
Request Services Available at ISU
Go to our Service Catalog
7 Days a Week
Open 24 Hours
Search for Answers
Go to our Knowledge Base
7 Days a Week
Open 24 Hours
Walk-In Support
 
 
 
Location
Lab
Days
Hours
Pocatello   
Rendezvous Lab
7 Days a Week
Open 24 Hours
Idaho Falls
Bennion SUB - 108
Monday - Friday
7:00 AM - 4:00 PM
Meridian 686-C
86-C Sam & Helene Skaggs Center
Monday - Friday
Saturday
Sunday
7:00 AM - 7:30 PM
8:00 AM - 7:30 PM
Closed
Please get in touch with the IT Service Desk for additional assistance.
 (208) 282-4357 or Go to chat

Details

Article ID: 43470
Created
Fri 12/1/17 3:57 PM
Modified
Thu 6/30/22 3:20 PM