Contact Information Technology Services (ITS)

Service-desk hours help

The IT Service Desk is the go-to destination for top-notch technical support and walk-in assistance for all ISU-owned computer, technology, and IT-related inquiries.

Reset your password
Computer accounts for access to the ISU Wireless Network and Computer labs
ISU-owned PC support setup and configuration for faculty and staff
Account creation and access
VPN requests
General Assistance
And much more...

Use Self-Help (Always Available)

Visit the Knowledge Base: An easily accessible library of self-service information and step-by-step instructions.
Request Services: Browse the catalog for services and programs you need.
- Note: Please Sign In (top right) to view all articles.

Connect with a Technician

Click to Chat: An online chat application that allows you to communicate in real-time.
- Monday-Friday, 9:00 AM-5:00 PM Saturday-Sunday Closed
Email the IT Service Desk at: help@isu.edu (Always Available)

Alternative Contact Methods and Walk-In Support

Contact the IT Service Desk (208)282-4357
- Monday-Friday, 7:00 AM-7:00 PM Saturday-Sunday, 9:00 AM-5:00 PM
Walk-In IT Support

Location	Lab	Hours
Pocatello Walk-Up Support	Rendezvous Lab	Monday-Friday, 7:00 AM-7:00 PM Saturday-Sunday, 9:00 AM-5:00 PM
Pocatello Equipment Checkout	Rendezvous Lab	Monday-Friday, 8:00 AM-5:00 PM Saturday-Sunday, Closed
Idaho Falls	Center for Higher Education (CHE) 201A	Monday-Friday, 8:00 AM-5:00 PM Saturday-Sunday, Closed Note: We recommend submitting a request to schedule an appointment as support is pending availability.
Meridian	86-C Sam & Aline Skaggs Center	Monday-Friday, 8:00 AM-5:00 PM Saturday-Sunday, Closed Note: We recommend submitting a request to schedule an appointment as support is pending availability.

Note: To get directions to one of our locations, kindly visit the ISU Interactive Campus Map

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Details

Article ID: 43470

Created

Fri 12/1/17 3:57 PM

Modified

Mon 7/1/24 3:19 PM