IT Service Desk Hours

IT Service Desk Hours

Phone

   

Area

Number

Hours

On Campus   HELP (4357) 24 Hours - 7 Days a Week
Off Campus (208)282-HELP (4357) 24 Hours - 7 Days a Week

Online

 

 

Location

Link

Details

Service Catalog https://tigertracks.isu.edu/TDClient/1950/Portal/Requests/ServiceCatalog Provides a list of IT services available
Knowledge Base https://tigertracks.isu.edu/TDClient/1950/Portal/KB/ Answers to resolve common questions
Click to Chat https://ra.its.isu.edu/chat/html/1884a26aec26a5e4f976680feb41ee10 Real Time - Online Help 

Walk In Support

   

Location

Days

Hours

Pocatello       
  • Rendezvous Lab
Open 24 Hours Open 24 Hours
  • BA-B9
Monday - Friday 7:00AM - 4:00PM
  Saturday & Sunday Closed
Idaho Falls    
  •  CHE Bldg 201
Monday - Friday  8:00AM - 6:00PM
Meridian 686-C    
  • 686-C Sam & Helene Skaggs Center
Monday - Friday 8:00AM - 5:00PM
  Saturday & Sunday Closed

The IT Service Desk is closed during University holidays and closures.

During evening and weekend hours, the IT Service Desk will resolve as many issues as possible. However, in some instances, the ticket may need to be forwarded to our regular business hours team. Critical system outages that occur outside business hours may be escalated for after business hours resolution.

 

Details

Article ID: 43470
Created
Fri 12/1/17 3:57 PM
Modified
Tue 6/2/20 11:13 AM