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Categories (4)
Students
Instructions and information for students. If you have a situation or questions not covered here, please contact our Service Desk at 208.282.4357 so we can help you work out a solution.
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Faculty Technology Portal
The Faculty IT Portal is your primary resource for various computer, technology, and IT-related questions and support.
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Staff
Instructions and information for employees. If you have a situation or questions not covered here, please contact our Service Desk at 208.282.4357 so we can help you work out a solution.
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Campus, College, and Departmental Knowledge Bases
This area contains knowledge bases owned and managed by specific Campuses, Colleges, or Departments. Some information contained within could be public or restricted to internal groups only.
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Articles (20)
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Contact Information Technology Services (ITS)
Need help with IT-related issues? Look no further than the IT Service Desk! Our knowledgeable team is dedicated to providing top-tier assistance to the entire university community.
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DUO Token FAQ
Frequently asked questions for DUO Tokens
Pinned Article
Google Storage FAQ
Answers to frequently asked questions about Google Storage.
Pinned Article
Navigate TigerTracks
What is TigerTracks and how to navigate it.
Pinned Article
Searching the Knowledge Base
How to search the Knowledge Base.
Bookmark Backups
Details on how to backup bookmarks in Chrome, Firefox, Edge, and Safari
Changing Roles in Registration Landing Page
Explains how to switch between Student and Faculty/Advisor roles in the Registration Landing Page in MyISU.
Click to Chat for Questions and Troubleshooting
Details how to use Customer Support Click to Chat
Directories & Other Frequently Called Numbers
List of numbers contained in the Directories portlet in MyISU
Frequent Called Numbers (Idaho Falls)
Frequently requested Numbers for the Idaho Falls campus
Google Calendar Tips and Tricks
Google Calendar tips and tricks
Google notifications from apps that are no longer available
Google Shared Drives
Identifying Scam and Phishing Emails
Guidelines on how to identify scam and phishing emails.
ISU Bulletin Boards for Faculty, Staff and/or Students
Location of bulletin board submission forms.
Logging into Adobe Account
MNE encryption
Simplified step-by-step to encrypt a computer
New Staff Resource Guide
A guide for new staff to navigate technology resources.
Regular Maintenance Windows
A description of the regularly scheduled IT Maintenance Windows.
Student Computer Technology Recommendation
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