Knowledge Base

Categories (4)

Students

Instructions and information for students. If you have a situation or questions not covered here, please contact our Service Desk at 208.282.4357 so we can help you work out a solution.
Expand

Faculty

Instructions and information for faculty members. If you have a situation or questions not covered here, please contact our Service Desk at 208.282.4357 so we can help you work out a solution.
Expand

Staff

Instructions and information for employees. If you have a situation or questions not covered here, please contact our Service Desk at 208.282.4357 so we can help you work out a solution.
Expand

Campus, College, and Departmental Knowledge Bases

This area contains knowledge bases owned and managed by specific Campuses, Colleges, or Departments. Some information contained within could be public or restricted to internal groups only.
Expand

Articles (10)

Pinned Article Searching the Knowledge Base

How to search the Knowledge Base.

Pinned Article Welcome to TigerTracks

Learn more about TigerTracks

Click to Chat for Questions and Troubleshooting

Details how to use Customer Support Click to Chat

Directories & Other Frequently Called Numbers

List of numbers contained in the Directories portlet in BengalWeb

Frequent Called Numbers (Idaho Falls)

Frequently requested Numbers for the Idaho Falls campus

Identifying Scam and Phishing Emails

Guidelines on how to identify scam and phishing emails.

ISU Bulletin Boards for Faculty, Staff and/or Students

Location of bulletin board submission forms.

IT Service Desk Locations & Hours

IT Service Desk (Help Desk) locations and hours

ITS Service Desk

List and links to the services ITS provides to faculty, staff, and students.

Regular Maintenance Windows

A description of the regularly scheduled IT Maintenance Windows.