Knowledge Base

Categories (4)

Students

Instructions and information for students. If you have a situation or questions not covered here, please contact our Service Desk at 208.282.4357 so we can help you work out a solution.

Faculty

Instructions and information for faculty members. If you have a situation or questions not covered here, please contact our Service Desk at 208.282.4357 so we can help you work out a solution.

Staff

Instructions and information for employees. If you have a situation or questions not covered here, please contact our Service Desk at 208.282.4357 so we can help you work out a solution.

Articles (33)

Pinned Article Employee Remote Access Resources

Single page of links for Telecommuting

Pinned Article Welcome to TigerTracks

Learn more about TigerTracks

BengalWeb Application Availability

What applications need VPN access and what applications can be accessed directly while working remotely.

Changing Your Password

Step by step instructions on changing your password in ISU's Identity Management System.

Changing Your Security Questions in Fischer

Step by step instructions on changing your security questions in the ISU identity management system.

Claiming Your ISU Account in Fischer

Instructions on how to claim your ISU Account under the new Identity Management System.

Click to Chat for Questions and Troubleshooting Problems

Details how to use Customer Support Click to Chat

Configure Gmail on an Android Device

Describes how to configure the gmail settings and the gmail app on a device utilizing the Android operating system.

Connecting a Game Console to ISU's Network

Details how to connect a gaming console to the campus network.

Directories & Other Frequently Called Numbers

List of numbers contained in the Directories portlet in BengalWeb

Drive-up Wifi

An explanation of the drive-up wifi access on ISU campuses in Pocatello, Idaho Falls, and Meridian.

Eduroam Internet Access

A short explanation of Eduroam internet access with links to helpful articles on the subject.

Frequent Idaho Falls Campus Numbers

Frequently requested Numbers for the Idaho Falls campus

Installing JMP for Mac

Details how to download and install JMP on Mac computers.

Installing JMP for Windows

Describes how to install JMP on a Windows Computer.

ISU Bulletin Boards for Faculty, Staff and/or Students

Location of bulletin board submission forms.

IT Service Desk Hours

IT Service Desk Help locations and hours

ITS Customer Service & Support

List and links to the services ITS provides to faculty, staff, and students.

Library Lab

Information about the campus library lab.

Password Guidelines

Information on what elements need to be in your password using the new Identity Management System.

Regular Maintenance Windows

A description of the regularly scheduled IT Maintenance Windows.

Security Questions

Information on the security questions that users need to answer as part of setting up their password in the new Identity Management System.

Submitting a Service Request in TigerTracks

How to open a ticket using the ISU TigerTracks self-service portal

Successfully Claimed ISU Account

This article is sent to anyone who has successfully claimed their ISU account using the Identity Management System.

Successfully Reset Password

This article is shown to anyone who has successfully changed their password using ISU's Identity Management System.

Updating Phone, Email, and Address in BengalWeb

Details how to update personal information in BengalWeb

Using Zoom in the ITS Main Computer Labs

Using Zoom in the ITS Computer Labs

Wireless FAQs

Frequently Asked Questions regarding campus wireless networks.