Knowledge Base

Categories (4)

Students

Instructions and information for students. If you have a situation or questions not covered here, please contact our Service Desk at 208.282.4357 so we can help you work out a solution.

Faculty Technology Portal

The Faculty IT Portal is your primary resource for various computer, technology, and IT-related questions and support.

Staff

Instructions and information for employees. If you have a situation or questions not covered here, please contact our Service Desk at 208.282.4357 so we can help you work out a solution.

Campus, College, and Departmental Knowledge Bases

This area contains knowledge bases owned and managed by specific Campuses, Colleges, or Departments. Some information contained within could be public or restricted to internal groups only.

Articles (18)

Pinned Article Contact Information Technology Services (ITS)

Need help with IT-related issues? Look no further than the IT Service Desk! Our knowledgeable team is dedicated to providing top-tier assistance to the entire university community.

Pinned Article DUO Token FAQ

Frequently asked questions for DUO Tokens

Pinned Article Google Storage FAQ

Answers to frequently asked questions about Google Storage.

Pinned Article Searching the Knowledge Base

How to search the Knowledge Base.

Pinned Article Welcome to TigerTracks

Learn more about TigerTracks

Changing Roles in Registration Landing Page

Explains how to switch between Student and Faculty/Advisor roles in the Registration Landing Page in MyISU.

Click to Chat for Questions and Troubleshooting

Details how to use Customer Support Click to Chat

Directories & Other Frequently Called Numbers

List of numbers contained in the Directories portlet in MyISU

Frequent Called Numbers (Idaho Falls)

Frequently requested Numbers for the Idaho Falls campus

Identifying Scam and Phishing Emails

Guidelines on how to identify scam and phishing emails.

ISU Bulletin Boards for Faculty, Staff and/or Students

Location of bulletin board submission forms.

ITS Service Desk

List and links to the services ITS provides to faculty, staff, and students.

MNE encryption

Simplified step-by-step to encrypt a computer

New Hire Student Employee Toolkit

Toolkit for Onboarding IT Service Desk Student Employees

New Staff Resource Guide

A guide for new staff to navigate technology resources.

Regular Maintenance Windows

A description of the regularly scheduled IT Maintenance Windows.