Moodle ISU Basic Troubleshooting

• Platform
  • Moodle
• Audience Affected
  • Students
  • Faculty

• Search in Tigertracks for Moodle documentation
  • Moodle ISU Q & A for Students
  • (https://tigertracks.isu.edu/TDClient/1950/Portal/KB/ArticleDet?ID=46053)
  • Moodle ISU Q & A for Faculty
  • (https://tigertracks.isu.edu/TDClient/1950/Portal/KB/ArticleDet?ID=49036)
• Clear cache and cookies on the browser (https://tigertracks.isu.edu/TDClient/1950/Portal/KB/ArticleDet?ID=65966)
• Try a different or incognito browser
• Try disabling all browser extensions/ plugins
• Try a different device
• Make sure you are logging into the correct system: Moodle ISU or Moodle ISU Community
• Consider contacting the Service Desk
  • Call: (208) 282-HELP(4357)
  • Chat: http://ra.its.isu.edu/
  • Email: help@isu.edu

If none of these three options resolve the issue, please take the following steps:

• If you are a student, reach out to your instructor regarding the issue.
• If you are a faculty member, contact the ITRC
  • Email: itrc@isu.edu
  • Call: (208) 282-5880