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Moodle
Moodle ISU FAQ for Students
Moodle ISU FAQ for Students
Tags
moodle
test
grades
video-conference
student
questions
Issue/Question
Frequently asked questions for Moodle ISU
Environment
Platform
Moodle
Audience Affected
Faculty
Staff
Students
Resolution
Note:
Please rotate the device to view in a landscape format for best viewing on portable devices.
Which Browser Should I Use for Moodle ISU?
How do I Stop Moodle ISU From Sending so Many Emails?
When do I See My Courses at the beginning of the Semester?
How Can I Access My Grades?
Why Can't I See My Course in Moodle Anymore?
Who do I contact with Moodle ISU Questions?
How do I Submit Assignments?
Taking an Exam Again if I Lose My Internet Connection?
Why Can't I Play Videos in Moodle?
How do I Change My Profile Picture?
How do I Change my Preferred Name?
How Do I Access Moodle ISU?
How Do I Change My Password?
How Do I Find My Moodle Courses?
What Internet Connection/Wireless Networks Should I Use?
What Is The Maintenance Schedule For Moodle ISU?
Most Commonly Asked Questions and Answers about Moodle at ISU
Which Browser Should I Use for Moodle ISU?
Mozilla Firefox
Google Chrome
Notes:
Some third-party add-ons and plug-ins may cause conflicts with Moodle ISU. It is important--especially when doing an important activity--to disable extra add-ons and plug-ins to help you be successful.
We
do not recommend using Internet Explorer, Edge, or Safari when accessing Moodle ISU due to the high probability of encountering browser-related issues such as the inability to take a quiz or submit an assignment.
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How do I Stop Moodle ISU From Sending Me so Many Emails?
Change the notification settings in your profile.
Go to
Moodle
Click
Your Name
(top right of the black header)
Select
Preferences
from the drop down menu
Locate
User account
Click
Forum preferences
Select the
Email digest type dropdown
to choose how often and how much content you would like to receive
Select the
Forum tracking to choose how you would like to view posts
Note:
If an instructor forces students to be subscribed to a forum, you can not completely block emails from Moodle ISU, but you can condense messages to one email each day by using the Email digest type settings in the Forum preference area.
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When do I See My Courses at the beginning of the Semester?
Most Moodle ISU courses are made available on the
first day of class.
Some instructors may
give access sooner or block access to the course.
If you are having difficulty accessing your course,
contact your instructor.
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How Can I Access My Grades?
Go to
Grades in Moodle [Student]
Notes:
You will see a dashed line if a grade has not been entered into the grade book
.
Communicate with your instructor
if you have questions about your grades.
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Why Can't I See My Course in Moodle Anymore?
Student
access to courses is removed approximately three weeks after the end of the semester.
Instructors can
hide a course while they modify the content or if they decide not to utilize Moodle ISU as a student resource during the semester.
Contact your instructor
if you have specific questions regarding your access.
Note:
Students are removed from courses if they do not pay their fees.
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Who do I Contact with Moodle ISU Questions?
If you have
specific questions about your course, you should communicate with your instructor.
Technology-related questions
may be directed to the IT Service Desk, which offers technical support to students.
You can contact the IT Service Desk
(208)-282-HELP (4357), email help@isu.edu or visit the website to find information.
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How do I Submit Assignments?
Instructors should establish
a method for you to submit assignments when the assignment is given.
Instructors may request assignments submitted in a
paper-based format, emailed, or uploaded into Moodle ISU.
Communicate with your instructor
to ensure that your assignments are submitted appropriately.
Go to
Assignment Activity: Submit an Assignment [Student]
for additional details
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How can I Take an Exam Again if I Lose My Internet Connection?
Students are expected to choose an environment with a
reliable Internet connection when taking an exam.
A
consistently reliable way to take an online Moodle ISU exam is using the recommended browser (Firefox), a wired high-speed connection, and following the general software requirements for Moodle ISU.
Exams
should not be taken over dial-up connections, smartphones, or wireless networks.
Go to
Quiz Activity: Take a Quiz [Student]
for additional details
Note:
Instructors have the discretion to allow or refuse remediation for a missed exam.
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Why Can't I Play Videos in Moodle?
You might have problems seeing content if the
pop-up blocker is blocking pop-ups from Moodle ISU.
Pop-ups from Moodle ISU can be
enabled in your Firefox browser:
Select
Menu
Select
Options
Select
Privacy & Security
Click
Permissions
Click
Block pop-up windows
Type
*.isu.edu
in the address of the website field
Go to
General Technology Software for Online/Hybrid Courses
for additional details
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How do I Change My Profile Picture?
Go to
Moodle
Click
Your Name
(top right of the black header)
Select
Profile
in the drop down menu
Locate
User Details
Select
Edit profile
Scroll down to the
User picture section
Select
your imagine and
drag
into the drag and drop file picker
Update Moodle ISU Profile [Faculty & Student]
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How do I Change my Preferred Name?
Moodle ISU pulls
student information from MyISU.
Student’s who want to
update how their name displays in Moodle ISU will need to update information on MyISU.
Go to
Changing Preferred Name
for additional information
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How Do I Access Moodle ISU?
Go to
Moodle
directly
Go to Moodle via
MyISU
Note:
Your Moodle
ISU username and password are the same as your ISU email.
If you
do not know your email username or password, contact the IT Service Desk at (208)-282-4357 for assistance.
How Do I Change My Password?
Go to the
Password and Account Management Portal
Type your
ISU Username
Click
NEXT
Type your
Password
Click SIGN IN
Note:
Go to Changing Your Password for additional information
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How Do I Find My Moodle Courses?
Contact your instructor if your course is not listed in the Moodle ISU course menu.
Instructors control access and availability of Moodle ISU courses
.
You may need to
request that your instructor release a course to students before you can see the course content.
Be advised that
not all ISU courses have a Moodle ISU component.
Contact your instructor
if you have problems finding your course in Moodle ISU.
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What Internet Connection/Wireless Networks Should I Use?
We recommend utilizing
broadband Internet (e.g., DSL, Cable, etc.) when engaging with online materials in Moodle ISU.
Some courses include video
and large media files that require extra bandwidth to function properly.
Assessment activities
(i.e., quizzes, assignments, etc.) can be unreliable if taken on low bandwidth or wireless network environments (on or off campus).
Plan accordingly
if you wish to have a successful experience.
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What Is The Maintenance Schedule For Moodle ISU?
The University has
planned maintenance windows during the week when Moodle ISU and other ISU systems and networks may be unavailable.
During the scheduled maintenance, you may experience anything from
slow response, limited access, no connectivity, or experience no interruption whatsoever.
Maintenance notices will be
posted on your Moodle ISU front page when maintenance is required by the University.
It is recommended that students
plan coursework outside these maintenance windows.
The following days and times are set aside for
regular maintenance:
Tuesday evenings 11 PM – Wednesday mornings 6 AM
Wednesday evenings 11 PM – Thursday mornings 6 AM
Thursday evenings 11 PM – Friday mornings 6 AM
Note:
Emergency and time-critical maintenance or repairs may be performed outside the normal maintenance windows.
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Idaho State University (ISU) is transitioning to MyISU and introducing a new, personalized
MyISU Portal.
For more information about the new portal, please visit the
MyISU Information page
. Need help? Contact the IT Service Desk at (208) 282-HELP (4357) or
chat.
IT Service Desk Locations & Hours
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Article ID:
46053
Created
Tue 1/9/18 4:01 PM
Modified
Thu 6/13/24 9:29 AM
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://tigertracks.isu.edu/TDClient/1950/Portal/KB/ArticleDet?ID=46053">https://tigertracks.isu.edu/TDClient/1950/Portal/KB/ArticleDet?ID=46053</a><br /><br />Moodle ISU FAQ for Students<br /><br />Frequently Asked Questions from Students about Moodle