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Introduction
SentinelOne is the new security and antivirus system that ISU is implementing on all university own devices. All devices will need to have SentinelOne installed and activated moving forward. New computer setups will include it by default. If you have an ISU owned device that does not have yet SentinelOne installed, it will need to be installed. Fortunately, this is a relatively easy process, and one that you can complete yourself on your ISU owned Windows devices to minimize impact to your daily work.
This self-help guide will walk you through the process of installing SentinelOne on your device. If you experience difficulty with this upgrade process, please contact the IT Service Desk and we will happily work with you to help you through the process of this installation.
After the installation is done, please send your computer name to the IT Service Desk so that we can configure your device in the security system. Instructions on finding the computer name and sending it to us will be included in this article as well.
Please note: These instructions are written for machines running Windows. If you have a Mac or other device, please contact the Service Desk as detailed in the last section of this article to assist in installing this upgrade.
Instructions
Step 1 - Check whether SentinelOne is already installed
First you should determine whether SentinelOne is already installed on your system.
- Click on the Start button (the Windows button in the bottom left part of your task bar)
- In the search bar, type "Installed Apps" and click on the search result named "Installed Apps". This will pull up a list of all the apps you have installed on the device in the System Settings.
- In the list of installed programs, which will be alphabetical by default, scroll down to S and look for "Sentinel Agent"
- If "Sentinel Agent" is present on your device, you already have SentinelOne installed. At this point, there should be nothing more you need to do.
- If "Sentinel Agent" is not present in the list, it still needs to be installed. Proceed to step 2.
Step 2 - Install SentinelOne
- Open the ISU Software Updater. Depending on how long ago your device was set up, this can be in two different places. Start with option 1 below and if that doesn't work try option two.
- Option 1: For newer device setups, it is available from the start menu.
- Click the Windows (or Start) button in the lower left corner
- Type "ISU Software Updater"
- Click on the "ISU Software Updater" program that has an ISU logo if it comes up to start the ISU Software Updater
- Option 2: For older machines, or if it doesn't appear when using the start menu search, we will open it manually.
- Open File Explorer on your windows device.
- This is the program that you use to organize the files on your device. It is usually available on your program bar as a yellow envelope icon; it will also be available in the start menu.
- In the left sidebar, click on "This PC"
- Double-click on "Local Disk (C:)" to open it.
- Double-click on "scripts" to open it.
- If either the "scripts" folder or the "ISUSoftwareUpdate.exe" file from the next step are not present on your machine, please contact the IT Service Desk. We will need to schedule an appointment to get your installation taken care of.
- Double-click on "ISUSoftwareUpdate.exe" to start the ISU Software Updater program.
- After opening the ISU Software Updater, you will be prompted with a window asking if you want to allow this app to make changes to your device. Choose "Yes".
- In the ISU Software Updater, click the checkbox for "SentinelOne", then click Update at the bottom.
- Wait a few minutes while the program is installed. When it is finished, a pop-up will appear that says "Update Complete".
- SentinelOne is now installed. We still need your computer name to configure the device in the security system. Please proceed to step 3.
Step 3 - Send your computer name to the IT Service Desk
- Click on the Start button
- In the search field, type "About your PC"
- Choose the search result that says "About your PC"
- In the settings window that comes up, one text box will say "Device name". Note down the name that is in that box.
- Send an email to help@isu.edu stating that you have installed SentinelOne on your device, and include the following information:
- The device name
- Your department
- You are now done. Thank you!
If you run into any trouble:
The IT Service Desk can assist you and provide any support you need, even working with you to schedule a time when we can install SentinelOne directly if need be. If you have any questions, send an email to help@isu.edu, join us for a remote session at ra.its.isu.edu, call us at (208)282-HELP (4357), or stop by one of our walk-up support locations here. For a quick installation experience, visiting one of our walk-up support locations will be best. Thanks for considering and cooperating with this self-help upgrade effort.