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Description
How do I request a token?
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In some circumstances, you may be unable to log in using the Duo app. If you cannot download/use the DUO app, complete a
Duo Security Token Request. You must indicate whether you are faculty staff or a student, your campus location, a preferred contact phone number, and the reason for requesting a token (ex. can't download the app, traveling overseas, etc.).
How do I return a token?
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If you no longer need your Duo Token, please return it to the
IT Service Desk. We will disassociate it from your account and ready it for another user.
How do I get a token if I am not on campus?
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If you are unable to visit one of our campuses (Pocatello, Idaho Falls, Meridian, or Twin Falls) in person, please include your current mailing address on your Duo Token request, and we will mail
you a token. When you receive your token, please contact the IT Service Desk to activate it.
If I find a token on campus, where should I return it?
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If you find a Duo token, please turn it into your campus's
IT Service desk.
Who do I contact if I lose or break my token?
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If your token is lost, please notify the
IT Service Desk immediately. We will remove the device from your account and help you set up another device or token.
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Note: Occasionally, your Duo token may become disconnected and not allow you to log in to your account. If this happens, contact the
IT Service Desk, and we will resynchronize the token by readding it to your account.