DUO Token FAQ

In some circumstances, you may be unable to log in using the Duo app. If you cannot download/use the DUO app, complete a Duo Security Token Request. You will need to indicate whether you are faculty staff or a student, your campus location, a preferred contact phone number, and the reason for requesting a token (ex. can't download the app, traveling overseas, etc.).

If you no longer need your Duo Token, please return it to the IT Service Desk. We will disassociate it from your account and ready it for another user.

If you are unable to visit one of our campuses (Pocatello, Idaho Falls, Meridian, or Twin Falls) in person, please include your current mailing address on your Duo Token request, and we will mail a token to you. When you receive your token, please contact the IT Service Desk to activate your token.

• Note: We will not mail tokens to international addresses. The client must be living in the United States.

If your token is lost, please notify the IT Service Desk immediately. We will remove the device from your account and assist in setting up another device or token.

• Note: Occasionally, your Duo token may become disconnected and may not allow you to log in to your account. If this happens, contact the IT Service Desk, and we will re sync the token by readding it to your account.