Summary
This article explains how to troubleshoot Adobe licensing issues at ISU, including verifying purchased licenses, ensuring you are using the correct account profile, and resolving login or license access issues.
Body
Issue
This issue occurs when users are not using the account profile that the licensing is assigned to and can be resolved in a few ways
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Symptoms: Unable to login to adobe, Adobe not showing license
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Possible Causes: Missing license, incorrect login profile
Troubleshooting Adobe License Access
- Do I have an purchased license?
- Check your emails for a ticket number stating it was purchased and approved
- If not found request Service Desk Full Time to check for the license in admin console
- Adobe request form
- Am I logging under the right username/ email?
- We setup most accounts under your FirstNameLastName@isu.edu
- Are you logging into the correct profile?
- Most are setup under the ISU VIP 2020 Profile, but if you had originally selected personal profile during setup it will be under that profile
