Installing and Using GlobalProtect VPN on Windows

Summary

How to install Global Protect VPN software on Windows Devices.

Body

Description 

Step-by-step instructions for installing, configuring, and disconnecting the GlobalProtect VPN on Windows devices to access ISU resources securely.

Details

Installation Instructions 

Note: You will need an email confirmation that access has been granted before installing the software.

Determine your Windows Architecture (32-bit or 64-bit)

  1. Open Settings
  2. Select System
  3. Select About
  4. Under System Type, verify whether you are using a 64-bit or 32-bit processor.

Install GlobalProtect VPN

  1. Go to the Paloalto GlobalProtect Portal
  2. Log in using your ISU username and password.
  3. Verify your login with DUO
    • Notes:
      • If you use a mobile device, DUO will send a push notification, but it may not appear on your screen—open DUO to accept the push.
      • If you use a DUO token or passcode, add your six-digit code after your password, separated by a comma, before connecting.
        • ex: Password,123456
  4. Select Download Windows 64-bit GlobalProtect agent or Download Windows 32-bit GlobalProtect agent, matching the architecture you found earlier.
  5. Find and run the GlobalProtect Installation Package in your downloads folder.
  6. Click Next when the installation screen appears.
  7. Click Next on Select Installation Folder.
  8. Click Next on Confirm Installation.
  9. Wait for the installation to complete, then click Close. 
    • Note: A new window should open. If it does not, click the ^ (bottom left)
  10. Click the Globe
  11. Type bengalgateway.isu.edu for the portal address.
  12. Type your ISU Username and Password
  13. You will need to verify your login with DUO
    • Notes: 
      • Note: You will need to verify your login with Duo
        • If you use a mobile device, DUO will send a push notification, but it may not appear on your screen—open DUO to accept the push.
        • If you use a DUO token or passcode, add your six-digit code after your password, separated by a comma, before connecting.
          • ex: Password,123456
        • Duo will remember your login for 12 hours for this device.  
  14. Click Connect
  15. Select Yes on User Account Control

Disconnecting the VPN 

Note: Always disconnect from the VPN when not working for Idaho State University.
  1. Right-click GlobalProtect VPN icon
  2. Select Disconnect

Contact ITS if you need additional assistance  

Details

Details

Article ID: 54347
Created
Tue 5/22/18 4:22 PM
Modified
Fri 11/14/25 1:32 PM

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