Requesting GlobalProtect VPN Access

Issue / Question
View instructions below about requesting VPN access
  • How do I request GlobalProtect? 
  • Which apps need GlobalProtect?
  • Platform
    • GlobalProtect
  • Audience Affected
    • Faculty
    • Staff
    • Students
Requesting VPN access
Standard VPN Features
  • VPN (Virtual Private Network) accounts are needed for reaching specific applications from off-campus and for communicating with license servers host by ISU.
Resources that require VPN when off campus
  • Applications:
    • Banner Administrative Forms
    • Argos reports
    • Institutional Research Internal Website
    • ePrint Finance Repository
    • CollegeNet
  • Servers:
    • Encrypted machine validation to EPO servers
    • Authentication to Microsoft Windows and Microsoft Office license servers
    • Remote desktop connections to servers or desktops
Roles and Responsibilities
  • User Responsibilities:
    • Provide details related to the request including:
      • Contact information
      • How VPN access will be used
  • Service Provider Responsibilities:
    • Add the necessary services to the user's account. 
    • Provide software and installation instructions via email.
    • Provide additional assistance installing and configuring the VPN software, if necessary.

Please call (208) 282-HELP(4357) or chat with the IT Service Desk for assistance.


Article ID: 100843
Wed 3/11/20 4:33 PM
Mon 3/20/23 10:53 AM

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