Issue / Question
VPN access is required to access Idaho State University network resources from home or other off-campus locations.
Environment
- Platform
- Audience Affected
Cause
Some campus services are unavailable when connecting from outside networks.
Resolution
How to Request VPN Access
Please click VPN Request to request access. You will need to receive e-mail confirmation that access has been granted before you are able to install the software.
Determining Windows Version (32-bit or 64-bit)
- Select Settings (gear icon)
- Select System
- Find About link (left)
- Note: Look for Device Specifications. Next to System Type it lists the operating system (32-bit or 64-bit)
Installation Instructions
- Go to Bengal Gateway
- Enter ISU Username
- Enter ISU Password
- Select Download Windows 64-bit GlobalProtect agent or Download Windows 32-bit GlobalProtect agent, depending on which Windows version you are using
- Find GlobalProtect installation package in downloads
- Open GlobalProtect installation package
- Select Next when installation screen appears
- Select Next on Select Installation Folder
- Select Next on Confirm Installation
- Wait for installation to complete
- Select Close when installation is complete
- Note: A new window will open.
- Enter bengalgateway.isu.edu for portal address
- Enter BengalWeb User ID and Password
- Select Yes on User Account Control
Disconnecting the VPN
Note: Always disconnect from the VPN when not using it to do work for Idaho State University.
- Right-click the GlobalProtect VPN icon
- Select Disconnect
ITS STAFF ONLY
- For additional assistance, please contact Information Technology Services - Client Experience & Solutions Group at (208) 282-4357 or through chat