Configuring VPN on Windows Devices

Issue / Question
VPN access is required to access Idaho State University network resources from home or other off-campus locations.
Environment
  • Platform
    • GlobalProtect
  • Audience Affected
    • Students
    • Faculty
    • Staff
Cause
Some campus services are unavailable when connecting from outside networks.
Resolution

How to Request VPN Access

Please click VPN Request to request access. You will need to receive e-mail confirmation that access has been granted before you are able to install the software.

Determining Windows Version (32-bit or 64-bit)

  1. Select Settings (gear icon)
  2. Select System 
  3. Find About link (left)
    • Note: Look for Device Specifications.  Next to System Type it lists the operating system (32-bit or 64-bit)

Installation Instructions 

  1. Go to Bengal Gateway
  2. Enter ISU Username
  3. Enter ISU Password
  4. Select Download Windows 64-bit GlobalProtect agent or Download Windows 32-bit GlobalProtect agent,  depending on which Windows version you are using
  5. Find GlobalProtect installation package in downloads
  6. Open GlobalProtect installation package
  7. Select Next when installation screen appears
  8. Select​​​​​​ Next on Select Installation Folder  
  9. Select Next on Confirm Installation
  10. Wait for installation to complete
  11. Select Close when installation is complete
    • Note: A new window will open.
  12. Enter bengalgateway.isu.edu for portal address
  13. Enter BengalWeb User ID and Password
  14. Select Yes on User Account Control

Disconnecting the VPN

Note: Always disconnect from the VPN when not using it to do work for Idaho State University.

  1. Right-click the GlobalProtect VPN icon
  2. Select Disconnect
ITS STAFF ONLY 

  • For additional assistance, please contact Information Technology Services - Client Experience & Solutions Group at (208) 282-4357 or through chat
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Details

Article ID: 54347
Created
Tue 5/22/18 2:22 PM
Modified
Thu 9/23/21 8:56 AM