Configuring VPN on Windows Devices

Issue / Question
VPN access is required to access Idaho State University network resources from home or other off-campus locations.
Environment
  • Platform
    • GlobalProtect
  • Audience Affected
    • Faculty
    • Staff
    • Students
Cause
Some campus services are unavailable when connecting from outside networks.
Resolution
How to Request VPN Access
Please click VPN Request to request access. You will need to receive e-mail confirmation that access has been granted before you can install the software.
Determining Windows Version (32-bit or 64-bit)
  1. Select Settings (gear icon)
  2. Select System 
  3. Find About link (left)
    • Note: Look for Device Specifications. Next to System Type, it lists the operating system (32-bit or 64-bit)
Installation Instructions 
  1. Type ISU Username
  2. Type ISU Password
  3. Select Download Windows 64-bit GlobalProtect agent or Download Windows 32-bit GlobalProtect agent,  depending on which Windows version you are using
  4. Find the GlobalProtect installation package in the downloads
  5. Open GlobalProtect installation package
  6. Select Next when the installation screen appears
  7. Select​​​​​​ Next on Select Installation Folder  
  8. Select Next on Confirm Installation
  9. Wait for the installation to complete
  10. Select Close when installation is complete
    • Note: A new window will open.
  11. Type bengalgateway.isu.edu for the portal address
  12. Type BengalWeb User ID and Password
  13. Select Yes on User Account Control
Disconnecting the VPN
Note: Always disconnect from the VPN when not using it to do work for Idaho State University.
  1. Right-click the GlobalProtect VPN icon
  2. Select Disconnect
ITS STAFF ONLY 

Please get in touch with the IT Service Desk for additional assistance.
 (208) 282-4357 or Go to chat
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Details

Article ID: 54347
Created
Tue 5/22/18 2:22 PM
Modified
Thu 5/19/22 9:45 AM