Configuring VPN on Windows Devices

Issue / Question
VPN access is required to access Idaho State University network resources from home or other off-campus locations.
  • Platform
    • GlobalProtect
  • Audience Affected
    • Faculty
    • Staff
    • Students
Some campus services are unavailable when connecting from outside networks.
How to Request VPN Access
Please click VPN Request to request access. You will need an e-mail confirmation that access has been granted before installing the software.
Determining Windows Version (32-bit or 64-bit)
  1. Select Settings (gear icon)
  2. Select System 
  3. Find About link (left)
    • Note: Look for Device Specifications. Next to System Type, it lists the operating system (32-bit or 64-bit)
Installation Instructions 
  1. Type ISU Username
  2. Type ISU Password
  3. Select Download Windows 64-bit GlobalProtect agent or Download Windows 32-bit GlobalProtect agent,  depending on which Windows version you are using
  4. Find the GlobalProtect installation package in the downloads
  5. Open the GlobalProtect installation package
  6. Select Next when the installation screen appears
  7. Select​​​​​​ Next on Select Installation Folder  
  8. Select Next on Confirm Installation
  9. Wait for the installation to complete
  10. Select Close when installation is complete
    • Note: A new window will open.
  11. Type for the portal address
  12. Type BengalWeb User ID and Password
  13. Select Yes on User Account Control
Disconnecting the VPN
Note: Always disconnect from the VPN when not using it to work for Idaho State University.
  1. Right-click the GlobalProtect VPN icon
  2. Select Disconnect

Please call (208) 282-HELP(4357) or chat with the IT Service Desk for assistance.


Article ID: 54347
Tue 5/22/18 2:22 PM
Fri 5/19/23 9:58 AM

Related Articles (3)

What applications need VPN access and what applications can be accessed directly while working remotely.
Installing GlobalProtect VPN on a Mac OS Device
How to Request GlobalProtect VPN Access