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Configuring VPN on Windows Devices

Issue / Question
VPN access is required to access Idaho State University network resources from home or other off-campus locations.
Environment
  • Platform
    • GlobalProtect
  • Audience Affected
    • Faculty
    • Staff
    • Students
Cause
Some campus services are unavailable when connecting from outside networks.
Resolution
How to Request VPN Access
Please click VPN Request to request access. You will need an e-mail confirmation that access has been granted before installing the software.
Determining Windows Version (32-bit or 64-bit)
  1. Select Settings (gear icon)
  2. Select System 
  3. Find About link (left)
    • Note: Look for Device Specifications. Next to System Type, it lists the operating system (32-bit or 64-bit)
Installation Instructions 
  2. Type ISU Username
  3. Type ISU Password
  4. Select Download Windows 64-bit GlobalProtect agent or Download Windows 32-bit GlobalProtect agent,  depending on which Windows version you are using
  5. Find the GlobalProtect installation package in the downloads
  6. Open the GlobalProtect installation package
  7. Select Next when the installation screen appears
  8. Select​​​​​​ Next on Select Installation Folder  
  9. Select Next on Confirm Installation
  10. Wait for the installation to complete
  11. Select Close when installation is complete
    • Note: A new window will open.
  12. Type bengalgateway.isu.edu for the portal address
  13. Type BengalWeb User ID and Password
  14. Select Yes on User Account Control
Disconnecting the VPN
Note: Always disconnect from the VPN when not using it to work for Idaho State University.
  1. Right-click the GlobalProtect VPN icon
  2. Select Disconnect
ITS STAFF ONLY 
Please call (208) 282-HELP(4357) or chat with the IT Service Desk for assistance.

Details

Article ID: 54347
Created
Tue 5/22/18 2:22 PM
Modified
Fri 5/19/23 9:58 AM

Related Articles (3)

BengalWeb Application Availability
What applications need VPN access and what applications can be accessed directly while working remotely.
Configuring VPN on Mac OS Devices
Installing GlobalProtect VPN on a Mac OS Device
Requesting GlobalProtect VPN Access
How to Request GlobalProtect VPN Access