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Internet Access
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Configuring VPN on Windows Devices
Configuring VPN on Windows Devices
Tags
How-do-I-set-up-VPN-Windows
Setting-up-VPN-Windows
Issue / Question
VPN access is required to access Idaho State University network resources from home or other off-campus locations.
Environment
Platform
GlobalProtect
Audience Affected
Faculty
Staff
Students
Cause
Some campus services are unavailable when connecting from outside networks.
Resolution
How to Request VPN Access
Please click
VPN Request
to request access. You will need an e-mail confirmation that access has been granted before installing the software.
Determining Windows Version (32-bit or 64-bit)
Select
Settings
(gear icon)
Select
System
Find
About
link (left)
Note:
Look for
Device Specifications
. Next to
System Type,
it lists the operating system (32-bit or 64-bit)
Installation Instructions
Go to
Bengal Gateway
Type
ISU Username
Type
ISU
Password
Select
Download Windows 64-bit GlobalProtect agent
or
Download Windows 32-bit GlobalProtect agent,
depending on which Windows version you are using
Find the
GlobalProtect installation package
in the downloads
Open the
GlobalProtect installation package
Select
Next
when the installation screen appears
Select
Next
on
Select Installation Folder
Select
Next
on
Confirm Installation
Wait for the
installation to complete
Select
Close
when installation is complete
Note:
A new window will open.
Type
bengalgateway.isu.edu
for the portal address
Type
BengalWeb User ID and Password
Select
Yes
on User Account Control
Disconnecting the VPN
Note:
Always disconnect from the VPN when not using it to work for Idaho State University.
Right-click the
GlobalProtect VPN
icon
Select
Disconnect
ITS STAFF ONLY
Client Experience & Solutions / VPN
Please call
(208) 282-HELP(4357) or
chat
with the IT Service Desk for assistance.
IT Service Desk Locations & Hours
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Details
Article ID:
54347
Created
Tue 5/22/18 2:22 PM
Modified
Fri 5/19/23 9:58 AM
Related Articles (3)
BengalWeb Application Availability
What applications need VPN access and what applications can be accessed directly while working remotely.
Configuring VPN on Mac OS Devices
Installing GlobalProtect VPN on a Mac OS Device
Requesting GlobalProtect VPN Access
How to Request GlobalProtect VPN Access
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://tigertracks.isu.edu/TDClient/1950/Portal/KB/ArticleDet?ID=54347">https://tigertracks.isu.edu/TDClient/1950/Portal/KB/ArticleDet?ID=54347</a><br /><br />Configuring VPN on Windows Devices<br /><br />Instructions for installing Global Protect VPN software on Windows Devices