VPN Request

Issue / Question

Information about requesting VPN. To Request VPN 

Environment

products and/or audience involved

  • Platform
    • VPN
  • Audience Affected
    • Faculty
    • Staff
    • Students
Resolution

Information Needed for a VPN Request

  1. Source and Destination IP Address (Source is usually the user’s computer)
  2. Ports that need to be opened, either TCP or UDP
  3. A use case that would require VPN.

Standard Features

  • Security determination for the requested VPN.
  • The responsible ITS team follows up with the user to test and confirm that the new VPN is working

Roles and Responsibilities

User Responsibilities:

  • The User will provide business reason for the requested VPN
  • The User will provide source IP address (where communication begins, such as users machine IP address)
  • The User will provide the destination IP address (where traffic ends, such as server or service)
  • The User will test requested access and report status once completed.

Service Provider Responsibilities:

  • Evaluate the security implications within 24 hours
  • Implement the VPN request within 24 hours of completion of the security assessment
  • Communicate to the user once the VPN access has been granted.
  • Support the user through the VPN testing phase

Service Pricing

This service is provided at no additional charge.

Details

Article ID: 116195
Created
Tue 9/15/20 9:11 AM
Modified
Fri 9/10/21 12:45 PM