Connect with the IT Service Desk

Description

This article explains how to choose the IT support option that best meets your needs at Idaho State University (ISU), including online chat, in-person support, phone support, and email.

Get Help Online First

Have a technology question? Start an online chat for the fastest IT assistance.
Connect with an IT Support specialist in real time. 

Start an Online Chat

  • Hours:
    • Monday–Friday: 8:00 AM-5:00 PM MT
    • Saturday–Sunday: Closed

Guide Navigation

In-Person IT Support

In-Person support is available at the Pocatello, Idaho Falls, and Meridian campuses. 

Pocatello

  • Pocatello IT Service Desk

Visit the Pocatello IT Service Desk for help with technology questions, technical issues, and other IT support needs. 

Idaho Falls

  • Idaho Falls IT Service Desk

Visit the Idaho Falls IT Service Desk for help with technology questions, technical issues, and other IT support needs. 

Meridian

  • Meridian IT Service Desk

Visit the Meridian IT Service Desk for help with technology questions, technical issues, and other IT support needs. 
  • Location: Room 86-C
  • Hours:
    • Monday–Friday: 8:00 AM-4:00 PM MT
    • Saturday–Sunday: Closed
  • Appointments: Required. Walk-in support is not available.
  • To schedule an appointment: Submit a Meridian IT Support Request.

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Call IT Support

Call the IT Service Desk for help with technology questions, technical issues, and other IT support needs.
  • Hours:
    • Monday–Friday: 7:00 AM–7:00 PM MT
    • Saturday–Sunday: 10:00 AM-2:00 PM MT

 

Email IT Support

For non-urgent technology questions or issues, email the IT Service Desk.
  • Email: help@isu.edu
  • Email is best for: Non-urgent questions and routine support.
  • Response time: Expect a response within 24 hours. 

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Need in-person technology support? Visit the IT Service Desk, which provides technology assistance to students, faculty, staff, and associates. Locations are available on the Pocatello, Idaho Falls, and Meridian Campuses.