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Click to Chat for Questions and Troubleshooting Problems
Click to Chat for Questions and Troubleshooting Problems
Tags
click-to-chat
customer-support
How to Access Click to Chat
Select ►
Click to Chat
Enter ►
Your name
Describe ►
The issue
Click ►
Approve
to allow technician to set up screen sharing
Download ►
The file
when prompted
Open ►
The file
Click ►
Allow
to begin screen sharing
Click ►
Allow
when technician requests elevated credentials
The technician ► Will
end the chat
once the issue is resolved
Note:
Once this is ended the screen sharing software will automatically uninstall.
Fill ► Out the
survey
that pops up once the chat is closed
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Details
Article ID:
113140
Created
Tue 8/4/20 2:05 PM
Modified
Mon 8/17/20 3:43 PM
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Check out this knowledge base article I found in the Idaho State University knowledge base. https://tigertracks.isu.edu/TDClient/1950/Portal/KB/ArticleDet?ID=113140 Click to Chat for Questions and Troubleshooting Problems Details how to use Customer Support Click to Chat