Click to Chat for Questions and Troubleshooting Problems

Issue / Question

Use click to chat to remotely troubleshoot issues with a ISU technician.

Environment
  • Platform
    • Click to Chat
  • Audience Affected
    • Students 
    • Faculty
    • Staff
Resolution
How to Access Click to Chat
  1. Select Click to Chat 
  2. Enter Your name
  3. Describe The issue
  4. Click Approve to allow technician to set up screen sharing
  5. Download The file when prompted
  6. Open ​​​​​​​The file
  7. Click Allow to begin screen sharing
  8. Click Allow when technician requests elevated credentials 
  9. The technician will end the chat once the issue is resolved
    • Note: Once this is ended the screen sharing software will automatically uninstall.
  10. Fill out the survey that pops up once the chat is closed

For additional assistance, please contact Information Technology Services - Client Experience & Solutions Group (208) 282-4357 or through  chat

Details

Article ID: 113140
Created
Tue 8/4/20 2:05 PM
Modified
Fri 9/24/21 1:14 PM