Click to Chat for Questions and Troubleshooting Problems

How to Access Click to Chat

1. Select ► Click to Chat 
2. Enter ► Your name
3. Describe ► The issue
4. Click ► Approve to allow technician to set up screen sharing
5. Download ► The file when prompted
6. Open ► ​​​​​​​The file
7. Click ► Allow to begin screen sharing
8. Click ► Allow when technician requests elevated credentials 
9. The technician ► Will end the chat once the issue is resolved
   • Note: Once this is ended the screen sharing software will automatically uninstall.
10. Fill ► Out the survey that pops up once the chat is closed