Click to Chat for Questions and Troubleshooting

Issue / Question
Use click to chat to remotely troubleshoot issues with an ISU technician.
  • What is Click to Chat?
  • How do I use Click to Chat?
Environment
  • Platform
    • Click to Chat
  • Audience Affected
    • Faculty 
    • Staff
    • Students
Resolution
How to Access Click to Chat
  1. Type your name
  2. Describe the issue
  3. Click approve to allow the technician to set up screen sharing
  4. Download the file when prompted
  5. Open ​​​​​​​the file
  6. Click allow to begin screen sharing
  7. Click allow when technician requests elevated credentials 
  8. The technician will end the chat once the issue is resolved
    • Note: Once this is ended the screen sharing software will automatically uninstall.
  9. Fill out the survey that pops up once the chat is closed

Please get in touch with the IT Service Desk for additional assistance.
 (208) 282-4357 or Go to chat

Details

Article ID: 113140
Created
Tue 8/4/20 2:05 PM
Modified
Fri 5/20/22 7:04 AM