Click to Chat for Questions and Troubleshooting

Issue / Question
Use click to chat to troubleshoot issues with an ISU technician remotely.
  • What is Click to Chat?
  • How do I use Click to Chat?
Environment
  • Platform
    • Click to Chat
  • Audience Affected
    • Faculty 
    • Staff
    • Students
Resolution
How to Access Click to Chat
  1. Describe the issue
  2. Type your name
  3. Click Submit to allow the technician to set up screen sharing
  4. Download the file when prompted
  5. Open ​​​​​​​the file
  6. Click allow to begin screen sharing
  7. Click allow when the technician requests elevated credentials 
  8. The technician will end the chat once the issue is resolved
    • Note: Once this is ended, the screen-sharing software will automatically uninstall.
  9. Fill out the survey that pops up once the chat is closed
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Details

Article ID: 113140
Created
Tue 8/4/20 2:05 PM
Modified
Mon 7/8/24 1:47 PM