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Knowledge Base
Click to Chat for Questions and Troubleshooting
Click to Chat for Questions and Troubleshooting
Tags
click-to-chat
customer-support
Issue / Question
Use click to chat to troubleshoot issues with an ISU technician remotely.
What is Click to Chat?
How do I use Click to Chat?
Environment
Platform
Click to Chat
Audience Affected
Faculty
Staff
Students
Resolution
How to Access Click to Chat
Go to
Click to Chat
Describe
t
he issue
Type
y
our name
Click Submit
to allow the technician to set up screen sharing
Download
t
he file
when prompted
Open
the file
Click
a
llow
to begin screen sharing
Click
a
llow
when the technician requests elevated credentials
The technician will
end the chat
once the issue is resolved
Note:
Once this is ended, the screen-sharing software will automatically uninstall.
Fill out the
survey
that pops up once the chat is closed
Idaho State University (ISU) is transitioning from BengalWeb to MyISU and introducing a new, personalized
MyISU Portal.
For more information about the new portal, please visit the
MyISU Information page
. Need help? Contact the IT Service Desk at (208) 282-HELP (4357) or
chat.
IT Service Desk Locations & Hours
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Details
Article ID:
113140
Created
Tue 8/4/20 2:05 PM
Modified
Sat 11/4/23 10:05 PM
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://tigertracks.isu.edu/TDClient/1950/Portal/KB/ArticleDet?ID=113140">https://tigertracks.isu.edu/TDClient/1950/Portal/KB/ArticleDet?ID=113140</a><br /><br />Click to Chat for Questions and Troubleshooting<br /><br />Details how to use Customer Support Click to Chat