Introduction
To provide a consistent experience, Lucid completed a sweeping cleanup of accounts within the Lucidchart education environment. Many people have been downgraded to "basic," which only allows editing up to 3 documents.
Body
Note: Lucid states the EDU license is intended for classroom use only. Customers must now submit the following Google form directly to Lucid to get the free EDU license reinstated.
When assisting customers with this issue, team members should create a service request and send the following link directly to the customer.
Lucid - Lucidchart EDU license request link
Note: The process could take up to 24 hours to complete.