Password Help and Reset

1. Go to MyISU
2. Click Forgotten or Expired Password 
3. Click Forgot your Identifier(s)? (bottom left)
4. Type your First Name
5. Type your Last Name
6. Enter your Date of Birth (Format: mm/dd/yyyy)
7. Type your Account Claim Email (Note: This is the personal email address we have on file for you.)
8. Check the Captcha box stating you are not a robot​​​​​
9. Click RETRIEVE USER ID

Note: Your Username is sent to your Account Claim Email address. If you receive an error, please contact the IT Service Desk for support. 

1. Go to MyISU, or another ISU site that uses single sign-on, such as Moodle or Box.
2. Click Forgotten or Expired Password       
3. Enter your ISU Username
4. Check the Captcha box stating you are not a robot
5. Click SUBMIT
6. Select the location you want the PIN to be sent:
   1. By authenticating via a pin sent to your mobile device
   2. By authenticating via a pin sent to your email (Note: This is the personal email address we have on file for you.)
7. Click Next
8. Select CLOSE on the Attention popup.
9. Type the PIN you received 
10. Click VALIDATE 
11. Type your New Password
12. Re-Type your New Password
13. Click RESET PASSWORD

1. Go to MyISU, or another ISU site that uses single sign-on, such as Moodle or Box.
2. Click Forgotten or Expired Password 
3. Type your ISU Username     
4. Check the Captcha box stating you are not a robot
5. Click SUBMIT
6. Select By authenticating on my mobile device using Duo
7. Click NEXT
8. Click Send Me a Push
9. Approve the push notification that is sent to your mobile device.
10. Type your New Password
11. Re-Type your New Password
12. Click SUBMIT