Password Help and Reset

Issue / Question

How do I reset my password?
What do I do if I forgot my password?
How do I find my username?

Environment

Platform
- IAM (Identity Management System)
Audience Affected
- Faculty
- Staff
- Students

Resolution

To enhance security, all ISU Faculty, Staff, and Students must change their ISU password every 180 days. Although, you may change your password as often as you would like.

Forgot UsernameView Details

Go to BengalWeb, or another ISU site that uses single sign-on, such as Moodle or Box.
Click Forgotten or Expired Password
Click Forgot your Identifier(s)? (bottom left)
Type your First Name
Type your Last Name
Enter your Date of Birth (Format: mm/dd/yyyy)
Type your Account Claim Email
Check the Captcha box stating you are not a robot
Click RETRIEVE USER ID

Note: Your Username is sent to your Account Claim Email address. If you receive an error, please contact the IT Service Desk for support.

Please call (208) 282-HELP(4357) or chat with the IT Service Desk for assistance.

IT Service Desk Locations & Hours

Receive an SMS (Text Message) PIN to Reset your PasswordView Details

Go to BengalWeb, or another ISU site that uses single sign-on, such as Moodle or Box.
Click Forgotten or Expired Password
Click SMS Password Reset (bottom left)
Type your First Name
Type your Last Name
Enter your Date of Birth (Format: mm/dd/yyyy)
Check the Captcha box stating you are not a robot
Check By selecting this checkbox you agree to receive text messages on your mobile device box.
Click SUBMIT
Check the location you want the PIN to be sent (text, email, or both)
Click SEND PIN
Select CLOSE
Type the PIN you received
Click VALIDATE
Type your New Password
Re-Type your New Password
Click RESET PASSWORD

Note: Please visit the Password Guidelines article for detailed password information.

Please call (208) 282-HELP(4357) or chat with the IT Service Desk for assistance.

IT Service Desk Locations & Hours

Answer Secret Questions to Reset your PasswordView Details

Go to BengalWeb, or another ISU site that uses single sign-on, such as Moodle or Box.
Click Forgotten or Expired Password
Type your ISU Username
Check the Captcha box stating you are not a robot
Click SUBMIT
Type the answer to your 1st security question
Type the answer to your 2nd security question
Click SUBMIT
Type your New Password
Re-Type your New Password
Click RESET PASSWORD

Note: Please visit the Password Guidelines article for detailed password information.

Please call (208) 282-HELP(4357) or chat with the IT Service Desk for assistance.

IT Service Desk Locations & Hours

Please call (208) 282-HELP(4357) or chat with the IT Service Desk for assistance.

IT Service Desk Locations & Hours

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Details

Article ID: 143590

Created

Thu 5/26/22 3:20 PM

Modified

Tue 5/9/23 12:55 AM

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Password Help and Reset

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