Issue / Question
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Audience Affected
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To enhance security, all ISU Faculty, Staff, and Students must change their ISU password every 180 days. Although, you may change your password as often as you would like.
Forgot Username
- Go to MyISU, or another ISU site that uses single sign-on, such as Moodle or Box.
- Click Forgotten or Expired Password
- Click Forgot your Identifier(s)? (bottom left)
- Type your First Name
- Type your Last Name
- Enter your Date of Birth (Format: mm/dd/yyyy)
- Type your Account Claim Email
- Check the Captcha box stating you are not a robot
- Click RETRIEVE USER ID
Note: Your Username is sent to your Account Claim Email address. If you receive an error, please contact the IT Service Desk for support.
Please call
(208) 282-HELP(4357) or
chat with the IT Service Desk for assistance.
Receive an SMS (Text Message) PIN to Reset your Password
- Go to MyISU, or another ISU site that uses single sign-on, such as Moodle or Box.
- Click Forgotten or Expired Password
- Click SMS Password Reset (bottom left)
- Type your First Name
- Type your Last Name
- Enter your Date of Birth (Format: mm/dd/yyyy)
- Check the Captcha box stating you are not a robot
- Check By selecting this checkbox you agree to receive text messages on your mobile device box.
- Click SUBMIT
- Check the location you want the PIN to be sent (text or email)
- Click SEND PIN
- Select CLOSE
- Type the PIN you received
- Click VALIDATE
- Type your New Password
- Re-Type your New Password
- Click RESET PASSWORD
Note: Please visit the Password Guidelines article for detailed password information.
Please call
(208) 282-HELP(4357) or
chat with the IT Service Desk for assistance.
Use Duo to Reset your Password
- Go to MyISU, or another ISU site that uses single sign-on, such as Moodle or Box.
- Click Forgotten or Expired Password
- Type your ISU Username
- Check the Captcha box stating you are not a robot
- Click SUBMIT
- Select By authenticating on my mobile device using Duo
- Click NEXT
- Click NEXT
- Click Send Me a Push
- Type your New Password
- Re-Type your New Password
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Click SUBMIT
Please call
(208) 282-HELP(4357) or
chat with the IT Service Desk for assistance.
Idaho State University (ISU) is transitioning from BengalWeb to MyISU and introducing a new, personalized
MyISU Portal. For more information about the new portal, please visit the
MyISU Information page. Need help? Contact the IT Service Desk at (208) 282-HELP (4357) or
chat.