Issue / Question
A web browser is used to connect to the Internet and handle essentials like logging into ISU systems and more. Hackers constantly evolve their techniques to steal, change or destroy information. It is essential to keep your Internet web browser and mobile operating system updated to have a safe browsing experience.
Environment
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Platform
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Internet Web Browsers
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Mobile Operating Systems
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Duo Security
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Audience Affected
Resolution
A web browser connects to the Internet and handles essentials like logging into ISU systems and more. Hackers constantly evolve their techniques to get hold of your private data like email, address, phone number, financial details, etc. All leading browsers frequently introduce updates to fix bugs and patch loopholes. It is essential to keep your web browser updated for a safe browsing experience.
Note: For Duo Security to be effective, it's important that Internet browsers and mobile device operating systems are up to date. Because of this, Duo has a built-in detection mechanism that will block and/or warn you if your software is outdated.
Internet Browsers
Google Chrome
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Click the menu button (top, right side of your Google Chrome toolbar)
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Select Help
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Select About Google Chrome
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To finish updating Click Relaunch
Microsoft Edge
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Click the menu button (top, right side of your Microsoft Edge toolbar)
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Select Settings
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Select About Microsoft Edge
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To finish updating Click Restart
Mozilla Firefox
Windows
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Click the menu button (top, right side of your Firefox toolbar)
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Select Help
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Select About Firefox (The About Mozilla Firefox window will open)
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To finish updating Click Restart to update Firefox
MacOS
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Click Firefox (left side, next to the logo)
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Click About Firefox
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Click the “Update Now” button if it’s available
Possible Issue:
There is an extended support installation called Extended Support Release which is available for older devices but can also be downloaded on newer devices. This installation of Firefox will not receive the lasted updates and cannot be used with Duo. You can see if you have this by following the steps listed above.
Solution:
This can be resolved by simply installing the default version of Firefox from the website ( https://www.mozilla.org/en-US/firefox/new/ ). Be sure to create a backup of your bookmarks or sign in and activate the sync option. You can now uninstall the ESR installation of Firefox and replace it with the default using the setup tool downloaded from Firefox.
Safari
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Click the Apple Icon (top, left corner of your screen)
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Select Systems Preferences or System Settings
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Select Software Update
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Click the Button to install the update (The Button might be named Update Now, Upgrade Now, Install Now, or Restart Now)
Note: You can automatically receive macOS and Safari updates by checking the box that says "Automatically keep my Mac up to date."
Mobile Device Operating Systems
Android
- Click the Google Play Store App
- Select your profile portrait profile (top-right)
- Select Manage apps and device
- Select the Manage tab
- Select the Updates available tab
- Check the box next to Chrome and tap the Update button to install the new version.
Note: Go to Android Support for additional resources
You can go to the Duo Security "Which versions of Android does Duo Mobile support?" article for a list of the browsers Duo Mobile supports.
iPhone
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Click Settings
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Select General
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Select Software Update
Setting up iPhone up for Automatic Updates
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Click Settings
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Select General
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Select Software Update
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Select Automatic Updates
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Click the Download iOS Updates button (turns green) to authorize automatic updates.
Additional Resources
Go to Which browsers are compatible with Trusted Endpoints article for details on Duo Security's recommended browsers.