Issue / Question
If you locked yourself out of your account and tried to use the security questions to reset, but failed, make sure to change them after contacting the service desk.
Environment
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Platform
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Audience Affected
Resolution
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Log into
MyISU. On the Home page, go to the Manage ISU User Account box (upper right) and click on
Password and Account Management Portal.
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Type your ISU Username and click NEXT
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Type your Password
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At the top left, click on
My Profile, then in the tabs underneath, choose
Set Up Security Questions
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For each question, either change your answer to the current question by typing in a new answer, or select the pencil button to the left of the question to get a drop-down menu of available questions. Choose one, type in your answer, and then retype the answer in the next box.
At the bottom, there are four buttons.
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Reset Answers will reset all the questions and answers to how they were before editing.
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Save will save the questions and answers you just entered.
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Clear All will clear all the answers, but not change the questions.
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Show Answers will reveal all of the answers, so you can see if they match.
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Click Save when the security questions and answers are how you would like them.
- If the answers to your question do not match, an Attention window will pop up. Click Close.
- A red X will appear next to the questions whose answers did not match.
- Type your answers in again, then click Save again.
- If all answers are filled in and are correct, this pop up will appear when the change is completed.
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Click Close. You will remain on the same page, but your new questions and answers will have been changed.