Regular Maintenance Windows

Issue / Question
  • When does Windows Maintenance happen?
  • Why are the campus computers undergoing maintenance?
  • Are maintenance interruptions planned?
Environment
  • Platform
    • Linux
    • Windows
  • Audience Affected
    • Faculty
    • Staff
    • Students
Resolution
Standard Maintenance Windows
Regular procedures must be performed on Information Technology systems to ensure they are properly maintained. Many of these maintenance procedures require interruption of services for the duration of the procedure. Systems include services such as software applications, servers, voice, video, and data communications, local area networks (LAN), wide area networks (WAN), wireless networking (WLAN), Internet, and Internet2. Campus locations include Pocatello, Idaho Falls, Twin Falls, and Meridian.
 
Due to the size, complexity, integration, and convergence of ISU's IT systems, three weekly maintenance windows are required to properly maintain ISU's IT systems. Maintenance may include repairs, installations, upgrades, testing, patches, and other processes and procedures which may cause limited or no access to IT system resources. During the scheduled maintenance window, you may experience anything from slow response, limited access, or no connectivity; or you may experience no interruption whatsoever.
Viewing Known Issues and Scheduled Maintenance
  • Go to Bengal Bytes in the Knowledge Base that is published every Monday at 10:00 AM
    • Note: Bengal Bytes is viewable by various groups on campus
  • View the ITS Weekly Maintenance Email from the ITS Business Office that is published every Monday at  9:00 AM 
    • Note: Email is sent to various groups (e.g., Technical Operations, College and Departmental IT Staff, etc.)​​​​​
Reporting a Problem or Inquiring about Service Disruptions
  • Contact the IT Service Desk at 208-282-HELP (4357) or (x4357 on-campus)
Standard Maintenance Windows
Time Period
Type of
Maintenance
Services Possibly Affected
Tuesday 11 PM - Wednesday 6 AM
(Mountain Time)
Servers
Servers, operating systems, and server applications such as BengalWeb, university web pages,
Banner, logging into ISU services, etc.
Wednesday 11 PM - Thursday 6 AM
(Mountain Time)
Networking and Telecommunications
Voice, video, and data communications, LAN/WAN/WLAN, Internet and Internet2, and other
services that require network access such as BengalWeb, calendar, or email from on campus,
university web pages, Moodle ISU, Banner, Box access from on campus, or logging into services.
Thursday 11 PM -
 Friday 6 AM
(Mountain Time)
Enterprise Applications
BengalWeb and Banner Systems
Thursday 11 PM -
Friday 6 AM
(Mountain Time)
Servers
MoodleISU
  • Standard Maintenance is restricted to "Emergency Only" during the following times:
    • Opening days of class level Registration 
    • The week before and 1st week of classes for the fall and spring semester
    • Financial Aid Disbursement/Refund Processing
Note: Maintenance that impacts instruction, on systems such as Moodle and the network, may also be restricted to "Emergency Only" during Final Exam periods
 
Exceptions to the Standard Maintenance Windows Times
Type
Justification
Maintenance that is for emergency and time-critical repairs
May be performed outside of the normal maintenance windows.
Maintenance starting before or extending beyond standard maintenance windows
If approved by ITS and in consultation with key functional personnel
Maintenance that ITS does not anticipate the need to use the standard schedule on a regular basis
If approved by ITS and in consultation with key functional personnel
  • Note: it is important to set aside the time and encourage the campus community to plan accordingly
Non-Standard or Emergency Maintenance 
Type
Justification
Emergency and time-critical maintenance or repairs  
 May be performed outside of the normal maintenance windows and performed with minimal or no prior notifications  
Note: There may be occasions during an emergency or time-critical event where notification may be made after the maintenance procedure has been completed.
Other Information
  • ITS will continue to send the ISU community an e-mail message when a planned maintenance activity may cause a significant outage or occur/extend past the normal maintenance window.
  • Off-campus providers (such as Internet or telecommunications providers) may have different maintenance schedules which are outside the control of IT.
  • Localized outages, with the agreement of local building administrators, may occur outside of the normal maintenance windows.

Please get in touch with Information Technology Services - Client Experience & Solutions Group
 (208) 282-4357 or through chat for additional assistance.

Details

Article ID: 42394
Created
Mon 11/13/17 10:03 AM
Modified
Wed 5/11/22 10:35 AM