IT Service Desk Hours

Issue / Question

What are the IT Service Desk Hours?

Environment
  • Faculty
  • Staff
  • Students
  • Guests
Standard Hours:
Phone Support
     
Area
Number
Days
Hours
On-Campus   HELP (4357) 7 Days a Week Open 24 Hours
Off-Campus (208)282-HELP (4357) 7 Days a Week Open 24 Hours
Online Support

 

   
Type
Area
Days
Hours
Ask Our IT Staff for Help Go to Click to Chat Monday - Friday 8:00 AM - 5:00 PM
Request Services Available at ISU Go to our Service Catalog 7 Days a Week Open 24 Hours
Search for answers Go to our Knowledge Base 7 Days a Week Open 24 Hours
Walk-In Support
     
Location
Lab
Days
Hours
Pocatello    Rendezvous Lab 7 Days a Week Open 24 Hours
Idaho Falls
Bennion SUB - 108 Monday - Friday 7:00 AM - 4:00 PM
Meridian 686-C 86-C Sam & Helene Skaggs Center
Monday - Friday
Saturday
Sunday
7:00 AM - 7:30 PM
8:00 AM - 7:30 PM
Closed

NOTE: The IT Service Desk is closed during University holidays and closures. During evening and weekend hours, the IT Service Desk will resolve as many issues as possible. However, in some instances, a ticket may need to be forwarded to our regular business hours team. Critical system outages that occur outside business hours may be escalated for after business hours resolution.

Details

Article ID: 43470
Created
Fri 12/1/17 3:57 PM
Modified
Mon 9/20/21 7:54 AM