Setting up Delegate Email Accounts

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Description

Step-by-step instructions for setting up delegates with an ISU email account.

Details

Responsible parties can now set up and manage their delegates. Delegates may answer department emails via delegate access.

Accessing the Delegate account

How to Reset a password on a Delegate account (Account manager only)

Visit iam.isu.edu
Enter the username of the delegate account
Enter known password or click reset password.

Note: ISU Passwords expire every 6 months. The manager will receive notice of this expiration

Select Passwords
Enter new password

Login

Visit Gmail.com
Sign in using [delegate]@isu.edu (Not your personal email)

Adding / Removing Delegates

How to set up Delegates

Log in to the Delegate Email through gmail.com
- Note: this is NOT your personal ISU email
Click the Gear Icon (upper right-hand corner)
Select See all settings from the drop-down menu
Click the Accounts tab from the top bar
Select Add another account next to Grant access to your account:
Enter the email address of the individual whom you want to be able to access your email account
Click the Next Step >> button
Select Send email to grant access
- Note: You and the delegate will receive similar emails.
Click the accept request link, and you will receive another message.
- Note: To see if the delegate has confirmed access to your account:
Look at the Accounts tab in Settings
Next to the delegate's email account, you will see either accepted or pending

Note: Any messages someone else sends from your account will have your name listed in addition to the other person's name, so they'll show the sender as Your Name (sent by Delegate).

Accessing as a delegate

To Access the Delegate Account

Visit gmail
Click profile picture in top Right
select Delegate account with a key next to it

Notes:

It can take 30+ minutes for delegates to see changes to their account, and they may need to log out and back in to see the delegated account.
Any messages you send from your account on behalf of another person will have your name listed in addition to the other person's name, so they'll show the sender as Their Name (sent by Delegate).