Software drivers are used to help the operating system know how to use the webcam. Perform these steps to test and troubleshoot the camera and video capability of a webcam
Install default drivers (Windows 10)
Install updates from the manufacturer (Windows 10)
Seek further assistance
Go to Search
Select Device Manager
Select Cameras or Imaging Devices
Right-click on the webcam that's having problems
Select Update Driver
Select "Search Automatically for updated driver software". This will replace it with a stock webcam driver.
Restart your PC/Laptop
Select "Scan for hardware changes
For additional assistance please contact, IT Service Desk at (208) 282 5880 or help@isu.edu