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Regular Maintenance Windows

Description

Regular procedures must be performed on Information Technology (IT) systems to ensure they are properly maintained. Many of these maintenance procedures require interruption of services for the duration of the procedure. Systems include services such as software applications, servers, voice, video and data communications, local area networks (LAN), wide area networks (WAN), wireless networking (WLAN), Internet and Internet2. Campus locations include Pocatello, Idaho Falls, Twin Falls, and Meridian.

Due to the size, complexity, integration and convergence of ISU's IT systems, three weekly maintenance windows are required to properly maintain ISU's IT systems.

Information Technology Services (ITS) has established the following standardized maintenance windows for repairs, installations, upgrades, testing, patches, and other processes and procedures which may cause limited or no access to IT system resources. During the scheduled maintenance window, you may experience anything from slow response, limited access, or no connectivity; or you may experience no interruption whatsoever.

NOTE: If you're looking for a list of known service disruptions or scheduled maintenance, please visit our Known Service Disruptions and Scheduled Maintenance page.

 Standard Maintenance Windows

Tuesday 11pm through Wednesday 6am (Mountain Time)

  • Type of Maintenance: Servers
  • Services that may be affected: Servers, operating systems and server applications such as BengalWeb, university web pages, MoodleISU, Banner, logging into ISU services, etc.

Wednesday 11pm through Thursday 6am (Mountain Time)

  • Type of Maintenance: Networking and Telecommunications
  • Services that may be affected: Voice, video and data communications, LAN/WAN/WLAN, Internet and Internet2, and other services that require network access such as BengalWeb, calendar or email from on campus, university web pages, MoodleISU, Banner, Box access from on campus, or logging into services.

Thursday 11pm through Friday 6am (Mountain Time)

  • Type of Maintenance: Enterprise Applications
  • Services that may be affected: BengalWeb and Banner Systems

 Exceptions to the Standard Maintenance Windows Times

  • Emergency and time-critical maintenance or repairs may be performed outside of the normal maintenance windows.
  • If approved by ITS and in consultation with key functional personnel, the scope of work designated for one maintenance window may be performed or extended to other maintenance windows.
  • ITS does not anticipate the need to use every maintenance window every week; however, it is important to set aside the time and encourage the campus community to plan accordingly.

 Maintenance Blackout Periods

Maintenance is restricted to "Emergency Only" during the following times:

  • Opening days of class level Registration for fall or spring semester
  • Opening day for summer Registration
  • Week before and 1st week of classes for fall and spring semester
  • Financial Aid Disbursement/Refund Processing

NOTE: Maintenance that impacts instruction, on systems such as Moodle and the network, may also be restricted to "Emergency Only" during Final Exam periods.

 Notifications

Contact the IT Service Desk at 208-282-HELP (4357) (x4357 on-campus) or report a problem in our Service Catalog to inquire about any service disruption you experience.

    • Planned maintenance activities will be announced on the ITS System Status web site at Known Service Disruptions and Scheduled Maintenance page. ITS will continue to send the ISU community an e-mail message when a planned maintenance activity may cause a significant outage or occur/extend past the normal maintenance window.
    • There may be occasions during an emergency or time-critical event where notification may be made after the maintenance procedure has been completed.
    • Emergency and time-critical maintenance or repairs may be performed outside of the normal maintenance windows and performed with minimal or no prior notifications. Post event notifications will be sent.
    • Off-campus providers (such as Internet or telecommunications providers) may have different maintenance schedules which are outside the control of ITS.
    • Localized outages, with agreement of local building administrators, may occur outside of the normal maintenance windows.

Details

Article ID: 42394
Created
Mon 11/13/17 10:03 AM
Modified
Tue 4/17/18 4:13 PM