Common Access, Service & Network Forms

Description

This article provides links to commonly used technology forms for requesting access, services, assistance, and network changes at Idaho State University (ISU).

Guide Navigation

Access and Accounts

Enterprise Application Access Request

Request access to enterprise applications such as Banner and Argos.

Affiliate Access Request

Request or renew access to ISU services for contractors, temporary employees, and other non-employee affiliates. Access may include email, Box, wireless, and lab access.

Access Removal Request

Request removal of ISU account and system access when an employee changes roles or leaves ISU.

VPN Access Request

Request Virtual Private Network (VPN) access to securely connect to the Idaho State University (ISU) network from off campus.

Computers and Equipment

Computer Setup Request

Request IT Service Desk assistance with setting up and configuring a new ISU-owned computer or laptop, including required software, accounts, accessibility settings, and data transfer.

Equipment Reservation Request

Request instructional equipment from the ITRC for academic use at Idaho State University. Equipment is available for checkout for up to one week, subject to availability.

Computer Lab Support Request

Request support for an ISU Computer Lab, including temporary access, testing support, or early and after-hours access.

Network and Telecommunications

NetCom Work Order

Request NetCom assistance with network, telephone, Google Voice, and related infrastructure services, including installations, repairs, activations, and moves.

Network Issue Report

Report wired or wireless network connection issues to the IT team for investigation and resolution.

Telephone Help Request

Report issues with ISU telephone service, including dropped calls, poor audio quality, nonworking phones, or no dial tone.

Called ID Change Request

Request a change or update to the caller ID information displayed for an ISU phone number.

Telephone Privilege Request (TPR)

Request approval for telephone moves, adds, or changes that result in a new recurring charge. Requires approval from the Account Director and UBO.

Applications & Services

General IT Assistance Request

Request general assistance for ISU technology issues or service needs that do not fit another available service. Available to faculty, staff, and students.

ISU Directory Update for Faculty and Staff Request

Request an update to faculty or staff office address and phone information in the ISU Directory. Department Head approval is required for department or sub-department changes.

MyISU Change Request

Request updates, new links, or custom cards for MyISU. Requests are reviewed and prioritized based on campus-wide impact.

TigerTracks Announcement or Change Request

Request an announcement or non-break/fix change in TigerTracks. Requests are reviewed and prioritized based on need.

Firewall Rule Change Request

Request a new or modified firewall rule to support specific network access needs. A server name is required for all requests.
 

Specialized Services

Clinic IT Support Request

Request IT services or assistance for clinic-related needs and issues.

Employee ADA Accommodation Request

Request a reasonable workplace accommodation to support equal access and opportunity for ISU employees and prospective employees.

Computer Lab Promotional Wallpaper Request

Request promotional wallpaper for approved ISU events, departments, or organizations to be displayed in ITS computer labs and kiosks.
  • Note: Wallpapers must meet ISU branding and image requirements.

Software Requests

Adobe License Request

Request access to university-provided Adobe Creative Cloud, Acrobat Pro, or Adobe Express for eligible ISU faculty, staff, and students.

DocuSign Departmental Account Request

Request a departmental DocuSign account to securely send, sign, and manage electronic documents. A designated administrator will manage users and workflows.
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