Honorlock Online Proctoring Resources for Students

Description

This article provides answers to frequently asked questions regarding the Honorlock proctoring service at Idaho State University (ISU).

Guide Navigation

Preparing for Your Proctored Exam

Q: What technical setup do I need?

  • A: Use a reliable Internet connection (Internet speed of 1.5 Mbps download, 750 Kbps upload)--full functionality of the extension cannot be guaranteed when using a VPN or virtual machine.
  • Use a computer/laptop that has a functioning webcam, microphone and speakers. Perform the Honorlock System Check (external link) before starting the exam.
  • Operating System: Windows 10, 11+, MacOS 13+, or ChromeOS
  • Browser: Google Chrome version 120+
  • Honorlock is incompatible with the following:
    • Walmart Branded camera (Onn / Surf Onn), Amcrest Cameras, and Nexigo Cameras
    • iPads and Tablets
    • Mobile phones

Q: Do I have to download or install anything on my computer?

  • A: To take an exam, you must install the Chrome browser extension, but you can delete it right after the exam is completed. Note: Do not attempt to delete the extension during an exam. The browser extension is designed to detect any apps on your device that you may use or attempt to use during the exam, helping to identify any prohibited programs.

Q: Where can I take the test?

  • A: Choose a quiet, private, well-lit room and clear your testing area of unauthorized materials. Inform household members or roommates of your exam schedule.
  • The ISU Libraries offer private study rooms on each campus (Pocatello, Idaho Falls, Meridian) that you can reserve online (external link) in advance. You will need to provide your own laptop or Chromebook to take your exam in one of these rooms, as computers are not provided.

Q: What type of ID do I need to take the test?

  • A: You need to provide a current photo ID. Acceptable photo IDs include government-issued (driver's license, ID card, or passport) or an ISU ID card. Photos of your ID (especially on a phone) are not valid identification and may cause issues with accessing your exam. Please do not use military IDs or bank cards.

Q: How should I position myself?

  • A: Place yourself in a seated position facing the camera so your face is clearly visible and avoid wearing hats, sunglasses, or headphones (unless specifically permitted by your instructor).

Q: Can I have drinks or snacks during an exam?

  • A: Check with your instructor for their exam policies.

During a Proctored Exam

Q: What should I expect during the exam?

  • A: You may be expected to show your ID to the camera, complete a room scan, and remain in view of the camera throughout the exam. 
  • Review the specific instructions provided by your instructor regarding what is and is not allowed.

Q: What should I do during the exam?

  • A: Keep your eyes focused on your screen and remain seated throughout the exam unless you have received permission from your instructor to do otherwise.
  • Speak clearly if verbal responses are required.

Q: What should I avoid doing during the exam?

  • A: Do not look away from the screen for extended periods, talk to others (in person or via phone), use unauthorized materials and/or devices, cover the camera, delete the Chrome extension, or attempt to access restricted websites or applications.

Q: What if I have accessibility accommodations?

Q: What happens if my Internet connection drops?

  • A: Your computer will automatically attempt to reconnect.
  • The proctoring report that the instructor receives will show that you were disconnected.
  • Contact Honorlock support (external link) for assistance if you are not able to reconnect to the exam.
  • If you are still unable to reconnect after working with Honorlock technical support and could not finish your exam, contact your instructor.

Q: Does Honorlock protect my privacy?

Q: Does Honorlock have control of my computer or my mobile phone?

  • A: Honorlock does not have the capability to control your computer, access your passwords, or download any files at any time. Honorlock cannot access or control secondary devices, such as mobile phones.

Additional Honorlock Student Resources

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