Navigating TigerTracks

Description

This article explains how to navigate TigerTracks to find IT information, submit requests, check ticket status, and view IT announcements and outages at Idaho State University (ISU).

Note: Sign in with your ISU Username and Password to access all available articles, services, and requests.

Guide Navigation

How to Search TigerTracks

TigerTracks provides two main ways to search for IT information and services.

Search TigerTracks

  1. Enter a search term in the Search the client portal field.
  2. Select the magnifying glass.
  3. If needed, use the filter to limit results:
    • Service Catalog: Provides access to services and request forms, including access requests, network services, software, equipment, and technical assistance.
    • Knowledge Base Provides self-help articles, instructions, and other information.

Tip: Use specific search terms, such as VPN, Adobe, password, or network, to find more relevant results.

Submit a Request

Use TigerTracks to submit requests for IT services, access, equipment, software and assistance. 
  1. Use the search options above to locate the service or request you need. 
  2. Select the Request or Report button.
  3. Enter the requested information.
  4. Select Submit to send your request. 

Find Self-Help Information

TigerTracks includes a Knowledge Base with articles that provide instructions and information for common IT questions and issues.
  1. Use the search options above to locate the article you need. 
  2. Select the article that best matches your question or issue. 

Check Your Requests

You can view requests you have submitted and check their status in TigerTracks.
  1. Navigate to the TigerTracks Home Page.
  2. Select the Track Requests button on the My Requests card. 
  3. Select a request to view its details and status.

Get IT Support

Online IT Support is available when you need assistance.
  • Select an available support option in the Get Tech Support Fast! footer.

View IT Announcements and Updates

Current IT announcements and updates are posted on the TigerTracks home page below the System Status Dashboard.

Check for IT Outages and Maintenance

TigerTracks provides information about current and planned IT outages, maintenance, and service disruptions. 
  1. Select the IT Maintenance Calendar tab.
  2. Review the KNOWN SERVICE DISRUPTIONS for current service-affecting outages.
  3. Review the IT MAINTENANCE CALENDAR  for planned maintenance.
  4. Review the IT SYSTEM MAINTENANCE for maintenance schedule details.
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