Enrolling in Self Service Password Reset (SSPR)

Issue / Question
  • How do I reset my Office 365 password
  • How do I register for Self-Service Password Reset (SSPR)
  • I can’t log into Office 365
  • I need help resetting my Office 365 Password
Environment
  • Office 365

Cause

Forgot Password / Enroll in Self Service Password Reset (SSPR)

Resolution

If you forgot your Microsoft Office 365 password, you can reset it using Microsoft’s Self Service Password Reset (SSPR) option. To enable SSPR. you need to register alternate authentication methods. 

  • Note: If you do not have any authentication methods set up, you will be prompted when you log into Office 365

Self-Service Password Reset (SSPR) Enrollment

  1. Go To Office 365 Portal 
  2. Type Idaho State University Email
    • Note: You will be redirected to the ISU login page. Input your current or assigned password
  3. Configure up to three additional pieces of information on your account
    • Note: You should have a minimum of one but, three is suggested
    • Note: You will receive a call, text or email if you select one of the two options above
  4. Select looks good

Alternative Authentication Phone (Mobile Phone or Text)

  1. Click Set it up now next to Authentication Phone
  2. Click drop-down below Authentication phone [typically United States (1)]
  3. Type Mobile Phone Number [10 digits]
  4. Select either text me or call me to verify phone number
    1. Text Me Option
      • Enter code received in the text message
      • Click verify
    2. Call Me Option
      • Answer phone
      • Hit # key when prompted 

Alternative Authentication Email

  1. Select Set it up now next to Authentication Email
  2. Type Email address other than your ISU Email
  3. Click email me button
  4. Open Alternate Email entered
  5. Get verification code from email account
  6. Type verification code received into field 
  7. Click verify

Security Questions

  1. Click Set them up now next to Security Questions
  2. Choose three questions from drop down menus and provide answers
  3. Click save answers

Finish

  1. Click finish
  • Note: You may be prompted for your password again after you select the finish button

Details

Article ID: 137072
Created
Fri 8/20/21 9:44 AM
Modified
Fri 9/17/21 11:01 AM