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Enrolling in Self Service Password Reset (SSPR)

Issue / Question
Instructions on setting up self password reset for Office 365
  • How do I reset my Office 365 password
  • How do I register for Self-Service Password Reset (SSPR)
  • I can’t log into Office 365
  • I need help resetting my Office 365 Password
Environment
  • Platform
    • Office 365
  • Audience affected
    • Faculty
    • Staff
    • Students
Cause
Forgot Password / Enroll in Self Service Password Reset (SSPR)
Resolution
If you forgot your Microsoft Office 365 password, you can reset it using Microsoft’s Self Service Password Reset (SSPR) option. To enable SSPR. you need to register alternate authentication methods. 
  • Note: If you do not have any authentication methods set up, you will be prompted when you log into Office 365
Self-Service Password Reset (SSPR) Enrollment
  2. Type Idaho State University Email
    • Note: You will be redirected to the ISU login page. Input your current or assigned password
  3. Configure up to three additional pieces of information on your account
    • Note: You should have a minimum of one but, three is suggested
    • Note: You will receive a call, text or email if you select one of the two options above
  4. Select looks good
Alternative Authentication Phone (Mobile Phone or Text)
  1. Click Set it up now next to Authentication Phone
  2. Click drop-down below Authentication phone [typically United States (1)]
  3. Type Mobile Phone Number [10 digits]
  4. Select either text me or call me to verify phone number
    1. Text Me Option
      • Enter code received in the text message
      • Click verify
    2. Call Me Option
      • Answer phone
      • Hit # key when prompted 
Alternative Authentication Email
  1. Select Set it up now next to Authentication Email
  2. Type Email address other than your ISU Email
  3. Click email me button
  4. Open Alternate Email entered
  5. Get verification code from email account
  6. Type verification code received into field 
  7. Click verify
Security Questions
  1. Click Set them up now next to Security Questions
  2. Select three questions from drop down menus and provide answers
  3. Click save answers
Please call (208) 282-HELP(4357) or chat with the IT Service Desk for assistance.

Details

Article ID: 137072
Created
Fri 8/20/21 9:44 AM
Modified
Mon 4/3/23 10:05 AM