Enrolling in Self Service Password Reset (SSPR)

Description

Instructions on setting up self-password reset for Office 365

Details

If you forgot your Microsoft Office 365 password, you can reset it using Microsoft’s Self-Service Password Reset (SSPR) option. To enable SSPR. You need to register alternate authentication methods.

Note: If you do not have any authentication methods set up, you will be prompted when you log into Office 365
- Go To Office 365 Self-Service Password Reset If you have already registered for SSPR.

Self-Service Password Reset (SSPR) Enrollment

Go To Office 365 Portal
Type Idaho State University Email
- Note: You will be redirected to the ISU login page. Input your current or assigned password.
Configure up to three additional pieces of information on your account
- Note: You should have a minimum of one, but three are suggested
  - Alternative Authentication Phone: Call or Text
  - Alternative Authentication Email: An email other than your ISU email
- Note: You will receive a call, text, or email if you select one of the two options above
  - Security Questions: If you select this option, you will need to set up three questions
Select looks good

Alternative Authentication Phone (Mobile Phone or Text)

Select Set it up now next to Authentication Phone
Select the drop-down below Authentication phone [typically United States (1)]
Type Mobile Phone Number [10 digits]
Select either text me or call me to verify the phone number
1. Text Me Option
  - Enter the code received in the text message
  - Click Verify
2. Call Me Option
  - Answer phone
  - Hit the # key when prompted

Alternative Authentication Email

Select Set it up now next to Authentication Email
Type an Email address other than your ISU Email
Select the email me button
Open Alternate Email entered
Get the verification code from the email account
Type verification code received into the field
Select Verify

Security Questions

Select Set them up now next to Security Questions
Select three questions from drop-down menus and provide answers
Select save answers

Contact ITS if you need additional assistance

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