Issue / Question
Instructions on setting up self-password reset for Office 365
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How do I reset my Office 365 password
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How do I register for Self-Service Password Reset (SSPR)
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I can’t log into Office 365
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I need help resetting my Office 365 Password
Environment
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Platform
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Audience affected
Cause
Forgot Password / Enroll in Self-Service Password Reset (SSPR)
Resolution
If you forgot your Microsoft Office 365 password, you can reset it using Microsoft’s Self-Service Password Reset (SSPR) option. To enable SSPR. you need to register alternate authentication methods.
Self-Service Password Reset (SSPR) Enrollment
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Type Idaho State University Email
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Configure up to three additional pieces of information on your account
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Note: You should have a minimum of one but three is suggested
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Note: You will receive a call, text, or email if you select one of the two options above
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Select looks good
Alternative Authentication Phone (Mobile Phone or Text)
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Click Set it up now next to Authentication Phone
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Click drop-down below Authentication phone [typically United States (1)]
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Type Mobile Phone Number [10 digits]
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Select either text me or call me to verify phone number
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Text Me Option
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Call Me Option
Alternative Authentication Email
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Select Set it up now next to Authentication Email
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Type Email address other than your ISU Email
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Click email me button
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Open Alternate Email entered
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Get verification code from the email account
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Type verification code received into the field
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Click Verify
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Click Set them up now next to Security Questions
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Select three questions from drop-down menus and provide answers
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Click save answers
Idaho State University (ISU) is transitioning from BengalWeb to MyISU and introducing a new, personalized
MyISU Portal. For more information about the new portal, please visit the
MyISU Information page. Need help? Contact the IT Service Desk at (208) 282-HELP (4357) or
chat.