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Getting Started with Duo Security
Getting Started with Duo Security
Duo Security (Duo) provides ISU's Multi-Factor Authentication, an important additional layer of security for our online accounts. When you log into a Duo-protected site, you will be asked to verify your identity using an additional device (like your smartphone or tablet). This article explains how to set up and use Duo at ISU.
(Check the
box
next to
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(far right) to expand/collapse a section)
Getting Started
Enroll Your Account in Duo
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You will receive an invitation from Duo Security <no-reply@suosecurity.com> with the Subject Line "Duo Security Enrollment," letting you know that your ISU account is ready to be enrolled in Duo.
If you did not receive an email from Duo Security, please contact the Service Desk at help@isu.edu or 208-282-HELP (4357).
Note:
You will need to complete the Duo setup in one sitting.
1.
Initiate Setup
View Details
Notes:
Your device is required to have a screen lock with a PIN or passcode.
You need your device’s app store password to download Duo Mobile.
Installing Duo Mobile on your smartphone or device is the best way to use Duo. If that won’t work for you, we have other methods. Just contact our IT Service Desk for help. We have a special page (
Duo Information
) with additional information.
To begin Duo Setup, select the
link
provided in the email you received from Duo Security
Click
Start Setup
(green button) to begin enrolling your device.
Select the
type of device
you want to add and click
Continue
(green button)
Choose your
Country
from the drop-down list (the default is the United States), type your
phone number
, select the
box
to verify your number is correct, and click
Continue
(green button)
Select the
type of phone
you are using and click
Continue
(green button)
Note
: ISU recommends upgrading your device to the most recent version of iOS or Android to get the latest security patches, features, and improvements.
2.
Download the App to your Smartphone
View Details
Add the Duo Mobile app to your smartphone or tablet. Duo Mobile is available on Android and iOS devices through their respective app stores.
Google Play Store
Apple App Store
Note:
If you have issues downloading the Duo Mobile app, check to make sure your version of Android or iOS is supported.
Go to
Duo Android Mobile Support
Go to
Duo iOS Mobile Support
.
For assistance, please contact the IT Service Desk.
3.
Activate Duo Mobile
View Details
Click
I have Duo Mobile Installed
(green button) on your computer, then scan the QR Code with your device.
Note:
If you are using your phone to set up your device, you will select
Email me an activation link instead
Click
Continue
(green button) when you see the green check mark over the QR code listed on the Activate Duo Mobile screen
Choose an
authentication method
from the
When I log in
: drop-down
Note:
Duo Push is the ISU preferred method; however, both options are listed when signing on to ISU-protected systems and services
Click
Finish Enrollment
(blue button)
Congratulations!
Note:
You can select “Remember me for 12 hours” to bypass Duo authentication for nine (9) hours. This applies to one (1) computer, IP address, and web browser. You will still be prompted to authenticate to Duo if you open another web browser or use another computer.
Log in to a
Duo-protected service
like
Bengalweb
, or
Moodle
Check the box
"Remember me for 12 hours"
Click
Send Me a Push
or
Enter a Passcode
Additional Info
Duo recommends upgrading to your device's most recent version of Android or iOS.
Duo will notify you if your software or browser is out of date. In most cases, you can skip updating these systems during the registration process and while using Duo, but at some point, Duo will require you to update before logging in.
Once you have signed up for Duo, you must use it.
Using Duo
How can I authenticate? (Duo Push & Passcodes)
View Details
Duo Push (RECOMMENDED):
the easiest, fastest, most reliable, & most secure method to authenticate.
Log into an ISU-protected system (exe. BengalWeb, Banner, or Moodle)
Click
Send me a Push
from your device
Click
Approve
Open the
Duo Mobile
app request titled
Are you logging into ISU Single Sign On?
Notes:
If you have turned off notifications for Duo Mobile, you can manually open the app to approve.
Once a push notification is sent, you have
60 seconds
to approve the request.
Passcodes
- You can receive a passcode by opening the Duo App and selecting
Show
under the ISU logo; this does not require wireless connectivity.
Note:
You can select “Remember me for 12 hours” to bypass Duo authentication for twelve (12) hours. This applies to one (1) computer, IP address, and web browser. You will still be prompted to authenticate to Duo if you open another web browser or use another computer.
Log in to a
Duo-protected service
like
Bengalweb
, or
Moodle
Check the box
"Remember me for 12 hours"
Click
Send Me a Push
or
Enter a Passcode
.
For assistance, please contact the IT Service Desk.
Duo - Remember Me Feature
View Details
You can select the “Remember me for 12 hours” to bypass Duo authentication for twelve (12) hours. This applies to one (1) computer, IP address, and web browser. You will still be prompted to authenticate to Duo if you open another web browser or use another computer.
Log in to a
Duo-protected service
like
Bengalweb
, or
Moodle
Check the box
"Remember me for 12 hours"
Click
Send Me a Push
or
Enter a Passcode
Note:
Go to
Duo's Cookie Problem article
for information on configuring your browser if you are experiencing cookie problems.
Troubleshooting
Authentication
View Details
Why don't I get push notifications?
View Details
Android:
Under most circumstances, if your phone is on, can receive messages, and the screen is active, the app will pop open for a Duo Push request. On the other hand, if the phone is on, able to receive messages, and the screen is inactive (dark), you should get an alert (a sound or vibration) and a message that you have received a Duo Login Request. Open the Duo app and Approve or Deny the request.
Go to
detailed instructions from Duo
to resolve this issue.
Apple:
Apple phones don't allow this. If your phone is on and can receive messages, you should receive a message asking, "Are you logging in to Fischer Web SDK?". You can click the request and Approve or Deny the request. Under some circumstances, some Apple devices do not display a message indicating that you have received a Duo Push Request. If this happens, open the Duo app and Approve or Deny the request.
Go to
detailed instructions from Duo
to resolve this issue.
Note:
If push notifications are still malfunctioning,
Reactivate Duo Mobile
.
My account is LOCKED due to excessive authentication failures.
View Details
If you get a message from Duo indicating that your account is locked due to excessive authentication failures, you will need to wait for the lock to clear before you try again.
What should I do if I get a Duo push notification I didn't expect?
View Details
You should report all Duo Push messages you did not generate to the IT Service Desk. Receiving a push notification that you did not request may signify someone is attempting unauthorized access to your account, and your password may be compromised. Deny the push notification and then confirm that it’s a fraudulent attempt. You should change your ISU password if this occurs.
.Select
DENY
in the Duo Mobile App If you receive a push notification that you did not initiate
Go to the
ISU
Password Reset Link
and reset your password.
.
For assistance, please contact the IT Service Desk.
Basic FAQ
View Details
Why can't I register my international phone number?
View Details
Yes, all international phone numbers are supported in Duo. When entering your number, enter the plus sign (+) followed by your entire number, including your country code, with no spaces or punctuation.
Country code+National Destination Code+Phone Number
Example: +911234567890
How do I identify the model of my smartphone?
View Details
Android
Open your phone settings menu
Android 10
Go to
Settings
>
About phone
>
Model
Android 8.0 or 9.0
Go to
Settings
>
System
>
About phone
>
Model
Android 7.x or lower
Go to
Settings
>
About phone/tablet
>
Model number
iOS
Go to
Settings
>
General
>
About
. Go to
Get information about your iPhone
.
To determine your iPhone model from the physical details, see the Apple Support article
Identify your iPhone model
.
I don't have my Duo device with me. How do I log in?
View Details
If you have exceptional situations where you need to log in but don't have a registered device. The IT Service Desk can verify your identity and provide a temporary passcode.
.
For assistance, please contact the IT Service Desk.
Should I allow my Duo mobile app to update automatically?
View Details
Yes. Keeping the Duo app up-to-date will ensure that any security vulnerabilities are resolved as quickly as possible.
My Duo account is disabled.
View Details
If you get a message from Duo indicating that your account is disabled, the IT Service Desk will verify your identity, and they will be able to help you re-enable your Duo account.
.
For assistance, please contact the IT Service Desk.
Additional Resources
Introductory Videos
View Details
Note:
Please rotate mobile phones to landscape mode for best viewing.
Go to
Getting Started with Duo
Go to
Authentication with Duo Push (iPhone)
Go to
Authentication with Duo Push (Android)
Go to
Authenticate with Mobile Passcodes
Note:
ISU does not utilize the Call Me feature
Please call
(208) 282-HELP(4357) or
chat
with the IT Service Desk for assistance.
IT Service Desk Locations & Hours
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Details
Article ID:
148522
Created
Mon 1/9/23 10:33 PM
Modified
Wed 3/22/23 9:17 AM
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://tigertracks.isu.edu/TDClient/1950/Portal/KB/ArticleDet?ID=148522">https://tigertracks.isu.edu/TDClient/1950/Portal/KB/ArticleDet?ID=148522</a><br /><br />Getting Started with Duo Security<br /><br />Instructions for signing up to use Duo.