Transferring Duo to my new phone

Description

New mobile phones and devices will need to have a client's Duo account transferred or set up before the client can use Duo to login to ISU digital resources. If your phone does not automatically transfer Duo, follow the instructions that work best for your situation.

Instructions

I Have a New Phone and Still Have my Old Phone. How do I Transfer my Duo Account to my New Phone?

Install the Duo Mobile app on your new phone.
Go to MyISU
Type your ISU Username and Password
Select My Settings & Devices (left side) on the Duo login screen.
Choose to send a Duo Push to your old phone or enter the passcode from the Duo Mobile app on your old phone to confirm it is really you.
Click on the Device Options button next to the smartphone you wish to re-register in Duo from your Duo device management screen.
Select Reactivate Duo Mobile.
Select the type of mobile phone you are enrolling (iOS, Android, etc.), and then click Continue.
- Note: If you haven't installed the Duo Mobile app on your new phone yet, please do it now.
Click I Have Duo Mobile Installed. after completing the installation of the app on your smartphone.
Click the plus sign (upper right corner of the phone screen) from the Duo Mobile app.
Scan with your phone the QR code that displays in the Activate Duo Mobile on your computer screen.
Click Continue when you see the green checkmark on your computer screen.
- Note: A login request notification from Duo Mobile arrives on your phone.
Select Approve when you open the app.
- Note: If you accidentally click Deny, you can choose the It was a mistake option.

I Have a New Phone and DO NOT Have Access To My Old Phone How do I Set up my Duo Account on my New Phone?

Install the Duo Mobile app on your new phone.
1. If your number is the same, email the IT Service Desk at help@isu.edu
  1. We will promptly send you a relink via email and text message to your ISU email address and your current phone number on file.
2. If your number has changed, please call the IT Service Desk at (208)282-HELP (4357).
  1. We will verify your identity, and update your ISU account to reflect your new number.
  2. We will then prompt you to relink with an email and text message to your ISU email address and the updated phone number on file.

I No Longer Have a Duo Compatible Device

Please call the IT Service Desk at (208)282-HELP (4357).

We will verify your identity, and provide you a bypass code for the day.
Login to iam.isu.edu and visit My Profile > Manage Security
Click Generate Bypass Codes

Then:

Get a new Duo compatible Device or
Request a Duo Token
- You can pick up at the Pocatello Rendezvous desk or request an appointment for Idaho Falls, Twin Falls, and Meridian.
- We can also mail a token for remote workers

Contact ITS if you need additional assistance

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