Tranferring Duo to my new phone

Tags Duo
Issue / Question
  • I have a new phone and still have my old phone. How do I transfer my Duo account to my new phone?
  • I have broken or lost my phone and now have a new one. How do I set up my Duo account on my new phone?
Note: Your phone may transfer Duo automatically. In that event, follow the prompts as given on your new phone. 
 
Environment
  • Platform
    • iOS
    • Android
  • Audience Affected
    • Faculty
    • Staff
    • Students
Cause
New mobile phones and devices will need to have a client's Duo account transferred or set up before the client can use Duo to login to ISU digital resources.
Resolution
If your phone does not automatically transfer Duo, follow the instructions that work best for your situation.
 
I have a new phone and still have my old phone. How do I transfer my Duo account to my new phone?
  1. Install the Duo Mobile app on your new phone.
  2. Go to MyISU
  3. Type your ISU Username and Password
  4. Select My Settings & Devices (left side) on the Duo login screen.
  5. Choose to send a Duo Push to your old phone or enter the passcode from the Duo Mobile app on your old phone to confirm it is really you.
  6. Click on the Device Options button next to the smartphone you wish to re-register in Duo from your Duo device management screen. 
  7. Select Reactivate Duo Mobile.
  8. Select the type of mobile phone you are enrolling (iOS, Android, etc.), and then click Continue.
    • Note: If you haven't installed the Duo Mobile app on your new phone yet, please do it now.
  9. Click I Have Duo Mobile Installed. after completing the installation of the app on your smartphone.
  10. Click the plus sign (upper right corner of the phone screen) from the Duo Mobile app.
  11. Scan with your phone the QR code that displays in the Activate Duo Mobile on your computer screen.
  12. Click Continue when you see the green checkmark on your computer screen.
    • Note: A login request notification from Duo Mobile arrives on your phone.
  13. Select Approve when you open the app. 
    • Note: If you accidentally click Deny, you can choose the It was a mistake option. 
I have broken or lost my phone and now have a new one. How do I set up my Duo account on my new phone?
  1. Install the Duo Mobile app on your new phone.
    1. If your number is the same, email the IT Service Desk at help@isu.edu
      1. We will promptly send you a relink via email and text message to your ISU email address and your current phone number on file.
    2. If your number has changed, please call the IT Service Desk at (208)282-HELP (4357). 
      1. We will verify your identity, and update your ISU account to reflect your new number.
      2. We will then prompt you to relink with an email and text message to your ISU email address and the updated phone number on file.

 If you need additional assistance, please Contact ITS  

 
 

Details

Article ID: 155428
Created
Tue 11/7/23 3:35 PM
Modified
Wed 1/10/24 10:16 AM