Configure the EMS App with Google App Passwords

Description 

If you’re using the Event Management System (EMS), and you need to send emails for confirmation, you will need to use a Gmail email App. The email app uses an app password that requires 2-Step Verification to be enabled on your Google account.
  • Important Notes:
    • This does not affect your EMS Desktop App password—it does not need to be updated. It also does not affect the EMS Web Login, which uses SSO. The only login impacted is the EMS email app set up within your Gmail Account Preferences.
    • Every time you change your SSO (ISU) password, 2-Step Verification will stop working, and you’ll need to repeat Step 2.

Details

Step 1: Enable 2-Step Verification
  1. Log in to the Google account you want to use to send emails from EMS (e.g., a department email).
  2. Click your profile icon (top-right) and select Manage your Google Account.
  3. Click Security (left-hand menu)
  4. Navigate to the How you sign in to Google section and click 2-Step Verification.
    • Note: You may be asked to log in again. 
  5. Follow the prompts to set up your preferred second-step verification method (e.g., phone prompt, text message, or authenticator app).
  6. Once configured, click Turn On and then Done.
Step 2: Generate an App Password
    • Note: You must be signed into the same Google account that you used for 2-step verification.
  2. Under Select App, choose Other (Custom name) and enter a name such as EMS.
    • Note: If you don't have any app passwords, enter a name such as EMS in the App name field
  3. Click Create.
  4. A 16-character App Password will be displayed. Copy this password and store it securely.
Important Note: You won't be able to view the password again once you leave the page. If lost, you will need to generate a new one. 
Step 3: Configure EMS
  1. Open the EMS Desktop Client.
  2. Go to Settings > Preferences.
  3. Enter your email address.
  4. Paste the Google App Password into the password field.
  5. Click OK.
  6. Click Test Connection to confirm that email functionality is working.
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