Welcome to TigerTracks

Issue / Question
TigerTracks is the front door to our service capabilities.
  • What is TigerTracks?
  • What information is in TigerTracks?
  • Where is TigerTracks?  
Environment
Platform
  • TigerTracks
Audience Affected
  • Faculty
  • Staff
  • Students
Resolution
TigerTracks is a public-facing access point to ISU's Service Management Catalog.  While ITS may be the first organization to implement a service catalog, more organizations are expected to join in the future.  TigerTracks is designed to answer your questions and allow you to request assistance with your computing and communication needs.  The service catalog includes:
Accounts and Access
Have trouble with your password? Students and employees can request help granting, removing, or gaining access to ISU systems and services.
Networking and Wireless
Need help with your devices?  Trouble connecting to the Wi-Fi?  Experiencing problems reaching the internet or network?  You can get help here.
Telephone and Voice Mail
Need a new phone?  Changing offices?  Need a new phone line?  Problem with your phone?  This is where you go.
Software and Applications
Have problems or need access to ISU Enterprise Systems?  Need Desktop Software?  Need a report? Here's your connection.
Computers and Connected Devices
Need a new computer setup?  Have problems with your ISU computer?  Request repair of copiers, PCs, and printers using this service category. 
Teaching and Learning
Need help with Moodle?  Want to get some classroom or computer lab support?  Have trouble with digital media?  Go here for help in these areas.  
Mail Center
Unsure of the ISU Post Office services?  Need to put a hold on your mail?  Need it forwarded?  Go here for these services and more.
Consulting, Training, and Projects
Need help assessing technology alternatives?  Need help integrating ISU-provided software with Banner data?  Ready to propose a new technology project?  This is where it happens.
Website Access and Support
Have problems with BengalWeb?  Need to request a change or suggestion?   Having Issues or want to provide feedback with ISU's website?  Go to this section for help.  
Total Copy Center
Want to know what services the Copy Center provides?  Need to submit a print job online?  This section covers these and more. 
​​Who is TigerTracks for?
All ISU faculty, staff, and students can use TigerTracks. ITS uses TigerTracks to improve our operations by streamlining communications, standardizing processes, and identifying priorities. Our ITS Technicians use TigerTracks every day to assist clients with problems quickly and with transparency. 
 
Why did we implement TigerTracks?
TigerTracks is a service catalog, part of ITS's transition from a technology-focused organization to a service-oriented organization. TigerTracks replaces manual processes and multiple applications to receive and track service tickets while providing better information about your requests.  It will be used to house collective knowledge in one organized spot, the ability that will be accessible to students, faculty, and staff. You will be able to collaborate with service providers, report problems, and find answers. TigerTracks provides external visibility by answering the question, "What is happening with my service request?" and provides a tool to improve our ability to respond to your needs.  
How do I access TigerTracks?
You have already been granted access! 
  1. Select Sign In (left header)
  2. Type your ISU Username
  3. Type your Password
  4. Click SUBMIT
Note: You can also access TigerTracks directly after signing into BengalWeb.
What is stored in TigerTracks?
  • Find answers in our Knowledge Base, a self-serve online library of information, including self-help topics, guides, and instructions.
  • Request Services in the Service Catalog,  where you can ask for help or report a problem. Your service request is routed to the right group for quick processing. 
  • View Your Tickets that you've recently called in or submitted a request.
    • Note: My Tickets will give you a progress update or allow you to provide additional information.  
 
Note: If you or your department are interested in additional Box training, please get in touch with
Marjanna Hulet at: marjannahulet@isu.edu or (208) 282-2598

Please get in touch with the IT Service Desk for additional assistance.
 (208) 282-4357 or Go to chat
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Details

Article ID: 46094
Created
Wed 1/10/18 1:15 PM
Modified
Tue 5/24/22 2:10 PM