BDM Frequently Asked Questions

This is likely because of where you are on the form. Be sure to click on the next block and do your searches from there. To verify this is the case, look at the upper left-hand corner of the appxtender page. The application will most likely be b-g-id, or possibly b-r-id which contain no documents and are a default application for many forms in the key entry block.

Another possible answer is that the document was indexed incorrectly. In that case, you may want to do a search in appxtender based on the date scanned if you know it.

Banner Navigator is context-sensitive, meaning your search results could be different based on which field you are in. For instance, you may only see purchase order documents in the purchase order field on foidoch and only the invoice documents if you are in the index field on the same form.

If you do not have document-level security to allow access to that document type, you can scan it in but cannot see it. This can also occur if you have one security group assigned that does NOT allow access to that document type and another that does. Sometimes, the group with less access takes precedence over the one with more access. In that case the least access group needs to be removed (make sure all necessary document types are still available under another group).

 Ensure you check under your options to allow document additions while importing. Otherwise, you cannot import documents if someone else is making changes or importing a document.

If that option is set, have the administrator clear the PID table. The administrator needs to log in to the BDM page (https://bdms.its.isu.edu/AppXtenderAdmin/account/login). Then